Prestige Car Owners- Advice Needed

[TheDen]

Hi people, i need your advice on the following:

I've recently purchased a prestigious vehicle from the Approved used scheme.
For certain reason i am not able to name the brand.

Now, a couple of weeks ago i've discovered that the majority of my car has been resprayed with clear marks of silicon and filler. Also, the paintwork appears blurry on certain panels.

I've immidiately called the dealership, that inspected the vehicle and they offered to take the car back and do it properly (respray again).

Now, my worries are:

1. Will it affect the vehicle value?
2. Will they respray the whole vehicle or just patch up? Please note more than half of the vehicle has low quality paintwork.

Please advice.

Thanks

Edited by TheDen on Thursday 6th October 18:51

[TheDen]

Hi there, it's a 2 year old car and yes it has been resprayed by them prior to the purchase for unknown reason. Hpi it's clear. I wasn't aware of the respray and the terrible job done until an expert noticed.

[TheDen]

Well, their answer wasn't good enough! Apparently it was due to chips and scratches! Why would you put filler on scratches? And most importantly, if you are going to do it, do it right and let the customer know. If i was told initially i wouldn't even consider it buying.

My thought is that this car was supposed to be of a very high standard to start with, and getting into such process will only have its value diminished!

Very disappointed from these people.

[TheDen]

I don't think doing it right should be an option anymore, after thinking about everything. Nobody asked me if I want a resprayed car and I think you are right that there's a big chance they bumped the car. I would investigate to see what other options are there. If anybody else has any advice/experience on this please let me know.

[TheDen]

Maz i think you didn't understand what i wrote:

1. The finish is sub standard for an 85k prestigious vehicle! Flatting marks, blurry paint, filler etc.

2. Should have been brought to my attention prior to purchase!

[TheDen]

paintman said:

If its as bad as you are saying it is, how is it that YOU didn't notice it prior to purchase?
Filling deep scratches is normal.

Paintman... let me answer with a question... Is your knowledge on cars the same as it used be 3-4 months ago? I hope that answers your question!

Maz you cannot expect everybody to have the expertise to check paintwork,engine etc.... Therefore under the Sale of good acts there are some rules that need to be followed, in this case by the dealers!

[TheDen]

Thanks for your replies. Kelly I've already got a report from an expert and I must admit the result was shocking. Only the boot is untouched. My mistake is that I didn't get they guy to inspect it prior to purchase, thinking that such high reputation dealerships would never sell cars in such forms. Lesson learned now.

Edited by TheDen on Saturday 8th October 10:12

[TheDen]

Maz I think you are talking from a car dealer's point of view. If you sell an item and it is not as described (e.g. Same standards as new, as they advertise) then they have a liability. Please check Sale of good acts, misrepresentation acts etc. And you'll see where I'm coming from.

Also, try and put yourself in my position for a minute. I'm looking for advice not for an argument. Thanks

[TheDen]

Maz, in addition to the above let me make something clear:

Respraying and doing it right is one thing, respraying and doing it wrong is another thing!

There's a massive difference between the two.

So the problems here are 2:

1. Why didn't they say (when i asked) if the car had any cosmetic work?

2. Why is the finish of such low quality?

[TheDen]

Maz_uk said:

Sorry if I come across as looking for an argument, I'm not.

Sadly your only option here is to speak to the dealer and see what they will do for you, unless they specifically told you the car had not been painted or put it into writing, under the SOGA you don't really have a leg to stand on.

"Same standards as new" is contradictory in it's on way, how can a 2 year old car be the same standard as new? Given the car has been on the road for 2 years.

What are you wanting the dealer to ultimately do? Given from what it sounds like you're not happy that they will repaint it to a better standard?

Well, it might be contradictory but hence the 'Approved used scheme'! In which they're supposed to take a car in , sort it out and match the standards they're advertising!

To be honest, i would be happy to get my money back or to be offered an alternative!

[TheDen]

Maz, i have their confirmation by email about the paintwork!

Also, they have accepted the sub standard work which means they're accepting what the expert is saying.

Plus , it's not what i say, or the expert, or them ... it's what is on the car!

[TheDen]

paintman said:

So, as already said, if you can see it now & its as bad as you claim it to be, how come you failed to see it before you bought it? Or was it the usual excitement of a new shiny thing & now the honeymoon is over & you're noticing the problems.
Happens all the time with used cars, don't notice things until you wash it yourself & see things up close.

As you have already been told, a proper professional inspection could have saved you a lot of upset. Even a quick check with a paint thickness gauge can be very revealing.
An object lesson to others buying expensive items.

You have no chance of the dealer pointing out repaired areas - and I don't believe for a minute you are surprised they didn't! Salesmen have this strange blindness - in the hope you don't notice until the deal is done.

Edited by paintman on Sunday 9th October 00:02

Exactly like you said it! Lack of experience, excitement and stupid thinking that a brand like that would never do such things!

But as i've mentioned previously, big lesson learned now!