Exposure Lights
Discussion
Just wanted to take a few moments to share my experience of Exposure Lights with you.
After quite a bit of deliberation a blew nearly £200 on a Strada Mk4 light last winter. I used it all last winter, and it was faultless, despite taking a trip down the road after hitting ice in Jan. Fast forward to now and it's come back out as the evenings are getting darker.
I was using it last Tuesday and for some reason it became stuck on. The button on the rear was unresponsive and I couldn't do anything with it. It was on overnight and eventually ran out 17hrs later. I contacted Exposure on Wednesday and told them, and they asked for it to be sent back. I posted it Wednesday and advised them I needed it back asap due to commuting (actually wanted it back by Tuesday for an evening ride).
So I sent it Wednesday afternoon. I received an email Thursday morning to advised it had arrived, and another email Thursday afternoon advising it had been repaired and posted back to me. I received it back Saturday morning. They had repositioned the battery and replaced the end cap due to it being faulty.
I can't tell you how impressed I am with this service, and this company in general. I appreciate their lights are quite expensive, but I do think you get what you pay for. I wouldn't hesitate to recommend their products to others, and am about to get another of their rear lights now.
After quite a bit of deliberation a blew nearly £200 on a Strada Mk4 light last winter. I used it all last winter, and it was faultless, despite taking a trip down the road after hitting ice in Jan. Fast forward to now and it's come back out as the evenings are getting darker.
I was using it last Tuesday and for some reason it became stuck on. The button on the rear was unresponsive and I couldn't do anything with it. It was on overnight and eventually ran out 17hrs later. I contacted Exposure on Wednesday and told them, and they asked for it to be sent back. I posted it Wednesday and advised them I needed it back asap due to commuting (actually wanted it back by Tuesday for an evening ride).
So I sent it Wednesday afternoon. I received an email Thursday morning to advised it had arrived, and another email Thursday afternoon advising it had been repaired and posted back to me. I received it back Saturday morning. They had repositioned the battery and replaced the end cap due to it being faulty.
I can't tell you how impressed I am with this service, and this company in general. I appreciate their lights are quite expensive, but I do think you get what you pay for. I wouldn't hesitate to recommend their products to others, and am about to get another of their rear lights now.
Edited by S10GTA on Monday 22 September 11:19
Tiddy1 said:
The only problem is that I can buy 20 equivelent lights for £10 each delivered from China and just throw them away if they go wrong, in my experiance they usually last about 2 years and then fail. and then usually due to water in the electrics. The component and manufacturing cost for the chinease light and the exposure light is the same.
but it is still great to hear that Exposure are giving good service as usual, but that is basically what you are paying your £190 for.
I disagree having owned both but each to their own. I'd like having the security of knowing how much battery I have left when I'm 2hrs away from home in the pitch black in the middle of winter, something my old Chinese light didn't offer.but it is still great to hear that Exposure are giving good service as usual, but that is basically what you are paying your £190 for.
Fetchez la vache said:
Andy OH said:
...but give no warning of when they are about to die and they die rather quickly too.
I think of them as Cato in the pink panther films. Instead of jumping at you from behind a door, they go out without warning just when you least expect, in my case usually in the middle of a wood at night, so it suddenly goes pitch black. Think of it as extra training for your reactions, to see if you can stop in time before you head into a ditch / tree / bush... 
So I spoke too soon. I used the light last night after work and it again get stuck on the lowest setting.
I called exposure again today and they have posted me a replacement light free of charge, and upgraded me from a Strada mk4 to a mk5, and asked me to post the original back to them.
Pretty good service I think.
I called exposure again today and they have posted me a replacement light free of charge, and upgraded me from a Strada mk4 to a mk5, and asked me to post the original back to them.
Pretty good service I think.
Oh dear. Not happy. As you can see from my email my light has failed yet again. Not impressed.
Following email sent:
I'm sorry to do this yet again, but I'm far from happy having had to ride the last few miles home in the dark tonight as yet again I've encountered issues with my light, the third you have sent me.
Please allow me to recap:
Strada mk4 purchased Oct 13, Red eye purchased around the same time
Returned late summer '14 as sometimes got stuck on and was unresponsive
Fixed and sent back to me but returned as same issue still a few days later
Strada mk5 set sent as replacement, along with new charger. Same issue with unit not turning off. Returned.
A third strada sent out. I also purchased a 2nd red eye as wondered if that was causing the problem. Have only used with new red eye and new charger.
On a couple of occasions the light has become unresponsive and stayed on. Tonight as I was leaving work it wouldn't turn on. It has become stuck "off", but still powered the red eye.
I want to really like your product, and the customer service I've received to date has been fantastic however my confidence in your product is shot to pieces. I need my light to work so I can ride home from work in the dark and I cannot trust it.
This is the 3rd light, 4th if you include my repaired original one. Either your products have an inherent fault or it's used error, however I can't see what I am doing wrong, it's only turning them on or off, always with the red eye plugged in. The only thing I've noticed is when plugging it in via usb I've seen an error showing power surge.
Please can you advise how I move this forward. I need a light I can trust. For info I use it for a 40 min commute morning and evening 5 days a week, with a longer evening ride each week.
Following email sent:
I'm sorry to do this yet again, but I'm far from happy having had to ride the last few miles home in the dark tonight as yet again I've encountered issues with my light, the third you have sent me.
Please allow me to recap:
Strada mk4 purchased Oct 13, Red eye purchased around the same time
Returned late summer '14 as sometimes got stuck on and was unresponsive
Fixed and sent back to me but returned as same issue still a few days later
Strada mk5 set sent as replacement, along with new charger. Same issue with unit not turning off. Returned.
A third strada sent out. I also purchased a 2nd red eye as wondered if that was causing the problem. Have only used with new red eye and new charger.
On a couple of occasions the light has become unresponsive and stayed on. Tonight as I was leaving work it wouldn't turn on. It has become stuck "off", but still powered the red eye.
I want to really like your product, and the customer service I've received to date has been fantastic however my confidence in your product is shot to pieces. I need my light to work so I can ride home from work in the dark and I cannot trust it.
This is the 3rd light, 4th if you include my repaired original one. Either your products have an inherent fault or it's used error, however I can't see what I am doing wrong, it's only turning them on or off, always with the red eye plugged in. The only thing I've noticed is when plugging it in via usb I've seen an error showing power surge.
Please can you advise how I move this forward. I need a light I can trust. For info I use it for a 40 min commute morning and evening 5 days a week, with a longer evening ride each week.
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