ITIL V2 Foundation

[TheAngryDog]

How desirable is this to prospective new employers for someone who works in IT?

Thanks.

[TheAngryDog]

Thanks Martin, I didnt realise v3 was now the one to get.

Podie said:

Agreed, but do ITIL v3.

Are you looking to work in a service desk / operations role?

We would consider it a "nice to have"

I already work on a service desk, but I am wanting to change companies in the next 6 months and want to give myself as good a chance as possible. I'd like to do more operations stuff, but my role at the moment makes that impossible. I do desk side support, but there is also remote support, and the operations side etc are in Ireland and I am in London.

[TheAngryDog]

Podie said:

In that case V3 should be a breeze for you.

Thanks, I hope so! I have very little by way of certs etc, so I know I am going to struggle to find a better paid job / better job than what I am doing at the moment

[TheAngryDog]

sc0tt said:

As a hiring manager it would be a nice to have for me but I'd much rather see your technical ability than something that doesn't take very long to pass.

Thanks Scott. I assume you'd like to see the certs to back up the technical ability also?

[TheAngryDog]

Podie said:

TheAngryDog said:

sc0tt said:

As a hiring manager it would be a nice to have for me but I'd much rather see your technical ability than something that doesn't take very long to pass.

Thanks Scott. I assume you'd like to see the certs to back up the technical ability also?

There is a similar ethos where I work. We'll drag someone in for interview, see if their face fits and set them a skills test.

One of our more recent recruits only had 2 years IT experience, but a world of customer service experience. Keen to learn, with the right aptitude makes a big difference.

Having a few certificates can help get through the door though.

Hopefully when I start looking for a new job the hiring manager will have the same ethos as yourself and Scott.

[TheAngryDog]

Cheers guys. I'll use matchsticks to keep my eyes open!

[TheAngryDog]

Any recommendations of where to the courses? I am based in London / Aylesbury.

Thanks.

[TheAngryDog]

Has anyone done a home ITIL Foundation course?

[TheAngryDog]

I've bought an official ITIL book. The learning starts today!

[TheAngryDog]

TotalControl said:

Try the knowledge academy based in aldgate. They were the cheapest when I did my ITIL a couple of years ago.

Just to bring this back up - I've heard that it is a bit hit and miss using the Knowledge Academy. Does anyone have any experience of them?