Give me feedback on my CV!
Discussion
As per title!
I'd be really grateful if someone could read over my CV and give me some feedback on it as I'm going to start job hunting this week!
I'm looking to move back into a sales/sales support role so have tried to tailor my CV to suit that role where possible!
Formatting is obviously off - looks much neater on PDF
PROFILE
I am a hard working individual with the ambition and drive to always want to improve and better my abilities. Whether I’m selling to customers or getting better pricing out of suppliers I always maximise margins where possible and deliver the best, most professional service I can. I am proud to have attained a reputation of being the hardest working and most respected employee at every job I’ve had, smashing every target I’ve been given and always being the member of staff the customer directly asks for when placing orders or making enquiries.
EMPLOYMENT EXPERIENCE
Out of Hours Emergency desk – EWA (TA Phillips 66)
October 2013-Present
- Logistics – routing fuel tankers so that all customers fuel orders are delivered on time within the respective site constraints. There are not enough resources to complete all deliveries, so being able to convince the hauliers/drivers into doing overtime work so that all deliveries get made is an essential part of the job.
- Customer service – Dealing with all out of hours customer calls between 16:00 and 00:00, ensuring that they are given the best service and are left happy with the status of their order whether they be increasing product, altering the delivery date or just asking for an ETA.
- Health and Safety is the number one priority, ensuring that nothing is routed that could cause injuries or fatalities to the drivers, sites and general public (e.g. not mixing Unleaded Petrol with Kerosene, no spills, no dropped loads etc).
Sales, Account Management and Customer Service – VoIPon Solutions
March 2012-October 2013
- Sales, Account Management and Order Progress – Selling a wide range of VOIP and Wireless products. I’d always maximise margins where possible whilst keeping all the customer accounts I managed happy, ensuring repeat orders. I was also in charge of contacting customers with existing orders to try and upsell them to products with better margins as well as sourcing the products themselves and getting the best possible price from the supplier.
- Management – Ensure that the staff that I manage are meeting their KPI's and are giving
110%; I do this with a hands-on approach to managing, evaluating the way they work and offering constructive criticism as to how they can be more productive, I also implemented a small incentive scheme where staff I managed would get a small bonus each month if their met their targets.
- Customer service – Dealing with all phone calls and emails for all orders placed with us.
Providing tracking information, stock ETA's and fixing any problems with the customer’s order, such as resolving an order when the customer was shipped the incorrect items.
Specialist Courier – Claridon Group Ltd
November 2011-March 2012, Temporary contract covering long term illness.
- Single package drops at military bases, airlines and commercial premises which required working to tight deadlines, patience, concentration and being on call 24/7.
Essex Police Cadet – Essex Police
September 2008 – August 2011
- Helping to train newly recruited Police Officers/Specials/Community Support officers on dealing with confrontational situations and vulnerable people.
- Patrolling my assigned beat with another Police Officer, dealing with non-emergency enquiries as well as 999 calls.
- Training through almost every sector in Essex Police from Beat patrol and Firearms to Service Desk Management and Administration work.
Controller – Claridon Motorcycle Recovery
March 2006 – September 2008 (During my school years)
- Controller for a motorcycle breakdown recovery company
- Managing calls from the AA, RAC, Green Flag etc.
- Distributing the different drivers to the breakdowns, working out which driver to send to which job to maximise profit and reduce waiting times for the customer.
OTHER WORK AND ACHIEVEMENTS
- I built up a small sweet selling business during my school years, starting out with as many
sweets as I could afford for £2, I managed to build up a business turning over £150+ per week, unfortunately I was forced to stop this as it transpired that I had started taking business away from the school canteen after I introduced soft drinks to my product range. The money I earned from this paid for my first car and insurance outright.
- Also during my school years, I started a car cleaning service called “Sparkling Clean” at weekends in the vicinity of my home, after a lot of hard work, I built up a nice little client base and paid several of my school friends to help me in order to maximise the amount of cars I could clean in a day.
EDUCATION & TRAINING
- ADR Aware
- National Diploma BTEC in Public Services
- 10 GCSE's grades A-C including Maths, English, Science and Business Studies
- ECDL, Law and Customer Services courses taken
- Fully computer literate with good understanding of MS Office programs
INTERESTS
I have a passion for cars and am an amateur racing driver sponsored to race in the Production BMW Championship. In addition to this. I also have a love for film and an interest in IT and Social Media.
I'd be really grateful if someone could read over my CV and give me some feedback on it as I'm going to start job hunting this week!
I'm looking to move back into a sales/sales support role so have tried to tailor my CV to suit that role where possible!
Formatting is obviously off - looks much neater on PDF
PROFILE
I am a hard working individual with the ambition and drive to always want to improve and better my abilities. Whether I’m selling to customers or getting better pricing out of suppliers I always maximise margins where possible and deliver the best, most professional service I can. I am proud to have attained a reputation of being the hardest working and most respected employee at every job I’ve had, smashing every target I’ve been given and always being the member of staff the customer directly asks for when placing orders or making enquiries.
EMPLOYMENT EXPERIENCE
Out of Hours Emergency desk – EWA (TA Phillips 66)
October 2013-Present
- Logistics – routing fuel tankers so that all customers fuel orders are delivered on time within the respective site constraints. There are not enough resources to complete all deliveries, so being able to convince the hauliers/drivers into doing overtime work so that all deliveries get made is an essential part of the job.
- Customer service – Dealing with all out of hours customer calls between 16:00 and 00:00, ensuring that they are given the best service and are left happy with the status of their order whether they be increasing product, altering the delivery date or just asking for an ETA.
- Health and Safety is the number one priority, ensuring that nothing is routed that could cause injuries or fatalities to the drivers, sites and general public (e.g. not mixing Unleaded Petrol with Kerosene, no spills, no dropped loads etc).
Sales, Account Management and Customer Service – VoIPon Solutions
March 2012-October 2013
- Sales, Account Management and Order Progress – Selling a wide range of VOIP and Wireless products. I’d always maximise margins where possible whilst keeping all the customer accounts I managed happy, ensuring repeat orders. I was also in charge of contacting customers with existing orders to try and upsell them to products with better margins as well as sourcing the products themselves and getting the best possible price from the supplier.
- Management – Ensure that the staff that I manage are meeting their KPI's and are giving
110%; I do this with a hands-on approach to managing, evaluating the way they work and offering constructive criticism as to how they can be more productive, I also implemented a small incentive scheme where staff I managed would get a small bonus each month if their met their targets.
- Customer service – Dealing with all phone calls and emails for all orders placed with us.
Providing tracking information, stock ETA's and fixing any problems with the customer’s order, such as resolving an order when the customer was shipped the incorrect items.
Specialist Courier – Claridon Group Ltd
November 2011-March 2012, Temporary contract covering long term illness.
- Single package drops at military bases, airlines and commercial premises which required working to tight deadlines, patience, concentration and being on call 24/7.
Essex Police Cadet – Essex Police
September 2008 – August 2011
- Helping to train newly recruited Police Officers/Specials/Community Support officers on dealing with confrontational situations and vulnerable people.
- Patrolling my assigned beat with another Police Officer, dealing with non-emergency enquiries as well as 999 calls.
- Training through almost every sector in Essex Police from Beat patrol and Firearms to Service Desk Management and Administration work.
Controller – Claridon Motorcycle Recovery
March 2006 – September 2008 (During my school years)
- Controller for a motorcycle breakdown recovery company
- Managing calls from the AA, RAC, Green Flag etc.
- Distributing the different drivers to the breakdowns, working out which driver to send to which job to maximise profit and reduce waiting times for the customer.
OTHER WORK AND ACHIEVEMENTS
- I built up a small sweet selling business during my school years, starting out with as many
sweets as I could afford for £2, I managed to build up a business turning over £150+ per week, unfortunately I was forced to stop this as it transpired that I had started taking business away from the school canteen after I introduced soft drinks to my product range. The money I earned from this paid for my first car and insurance outright.
- Also during my school years, I started a car cleaning service called “Sparkling Clean” at weekends in the vicinity of my home, after a lot of hard work, I built up a nice little client base and paid several of my school friends to help me in order to maximise the amount of cars I could clean in a day.
EDUCATION & TRAINING
- ADR Aware
- National Diploma BTEC in Public Services
- 10 GCSE's grades A-C including Maths, English, Science and Business Studies
- ECDL, Law and Customer Services courses taken
- Fully computer literate with good understanding of MS Office programs
INTERESTS
I have a passion for cars and am an amateur racing driver sponsored to race in the Production BMW Championship. In addition to this. I also have a love for film and an interest in IT and Social Media.
Edited by TREMAiNE on Tuesday 30th June 12:57
illmonkey & Jaska
Cheers for the feedback...
In interviews I've always been complimented on the layout of my CV (Job title, the listing skills, followed by explanation) so I'm surprised to see its written strangely as that's how I was told to format it (I'm not saying its correct, just surprised) - how would you write it?
Obviously with my choice of words below it does look a little convoluted which I didn't realise at the time of writing.
What doesn't help is that I quickly changed it all to focus on Sales related skills - rushed being the keyword there as I've obviously not worded it well or included the relevant evidence to back up my claims.
I know this will sound really big headed but I'm genuinely a great employee - so really want to put the time in to sort this CV out - do you have any other suggestions or tips on what to write/how to write? And any other keywords I can put in that look good but are also honest?
Cheers for the feedback...
In interviews I've always been complimented on the layout of my CV (Job title, the listing skills, followed by explanation) so I'm surprised to see its written strangely as that's how I was told to format it (I'm not saying its correct, just surprised) - how would you write it?
Obviously with my choice of words below it does look a little convoluted which I didn't realise at the time of writing.
What doesn't help is that I quickly changed it all to focus on Sales related skills - rushed being the keyword there as I've obviously not worded it well or included the relevant evidence to back up my claims.
I know this will sound really big headed but I'm genuinely a great employee - so really want to put the time in to sort this CV out - do you have any other suggestions or tips on what to write/how to write? And any other keywords I can put in that look good but are also honest?
hornetrider said:
>>>***File in the bin***<<<
To be fair, its genuinely true! Update time!
Many thanks again for all the help guys!
I did change my CV around and applied for a few roles (would post it for you to see but @ work at the moment so not got a copy)...
Funny enough, I think my boss realised I was unhappy here, and to cut a long story short, I've been given some new responsibilities, new targets and new hours and to repay me for the extra work I'll be doing my wage has been doubled!!! Jumped from 23k straight to 46k - Unfortunately its not a permanent increase to that amount, 4-6 months most probably, but then when that time is over I go back to more acceptable hours and my salary will be re-discussed so I'm pretty pleased with that.
BUT, I got an email this afternoon for one of the jobs I applied to - confirming an interview for Monday. Pay is decent, 30k + Commission and being sales its a role I'll enjoy, going back to a normal working shift will be nice too...
Its just typical its come at a time where I am finally happy at my current job - I'll go to the interview though and see how it all pans out.
2015 is proving to be such a good year so far, in all aspects of life!
Many thanks again for all the help guys!
I did change my CV around and applied for a few roles (would post it for you to see but @ work at the moment so not got a copy)...
Funny enough, I think my boss realised I was unhappy here, and to cut a long story short, I've been given some new responsibilities, new targets and new hours and to repay me for the extra work I'll be doing my wage has been doubled!!! Jumped from 23k straight to 46k - Unfortunately its not a permanent increase to that amount, 4-6 months most probably, but then when that time is over I go back to more acceptable hours and my salary will be re-discussed so I'm pretty pleased with that.
BUT, I got an email this afternoon for one of the jobs I applied to - confirming an interview for Monday. Pay is decent, 30k + Commission and being sales its a role I'll enjoy, going back to a normal working shift will be nice too...
Its just typical its come at a time where I am finally happy at my current job - I'll go to the interview though and see how it all pans out.
2015 is proving to be such a good year so far, in all aspects of life!
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