F10 M5: Any Ideas?
Discussion
Morning all!
My car is in for an oil and filter service.
Also asked them to check out the front right wheel/suspension.....been hearing a clicking sound (like something is caught in the spokes as they turn), only on left turns....seems to get louder at speed.
Dealer has heard the noise (more noticeable from the outside), but can find nothing wrong.
Anyone got any ideas?
Baffled Jazzer.
My car is in for an oil and filter service.
Also asked them to check out the front right wheel/suspension.....been hearing a clicking sound (like something is caught in the spokes as they turn), only on left turns....seems to get louder at speed.
Dealer has heard the noise (more noticeable from the outside), but can find nothing wrong.
Anyone got any ideas?
Baffled Jazzer.
John,
Thank you so much for this, I was beginning to think I was going mad.
My car is at Elms, Cambridge because of their good reputation with M cars.
I'm rather disappointed that they, apparently, can't hear the sound (I heard it straight away when I moved my car five yards on their premises yesterday)
I sensed something funny was going on, now I know why.
I owe you a drink John.
Jazzer
Thank you so much for this, I was beginning to think I was going mad.
My car is at Elms, Cambridge because of their good reputation with M cars.
I'm rather disappointed that they, apparently, can't hear the sound (I heard it straight away when I moved my car five yards on their premises yesterday)
I sensed something funny was going on, now I know why.
I owe you a drink John.
Jazzer
I spoke with the Aftersales Manager at Elms.
They will happily change the wheel bearings for me, but they don't think that that would make the slightest bit of difference.
However, a couple of other dealers suggested a bearings fault straight away when I sought their advice.
Elms will raise a technical query with BMW to see if a solution can be found.
Whatever the source of the noise, it is clearly unacceptable on any car, never mind such an expensive one.
If, as BMW maintain, it's normal, then their normal is simply not good enough.
We'll see what happens.
Thanks for all the help.
Jazzer
PS: The brake caliper code changed from March 14....
They will happily change the wheel bearings for me, but they don't think that that would make the slightest bit of difference.
However, a couple of other dealers suggested a bearings fault straight away when I sought their advice.
Elms will raise a technical query with BMW to see if a solution can be found.
Whatever the source of the noise, it is clearly unacceptable on any car, never mind such an expensive one.
If, as BMW maintain, it's normal, then their normal is simply not good enough.
We'll see what happens.
Thanks for all the help.
Jazzer
PS: The brake caliper code changed from March 14....
I collected my car from Elms today....big scratch mark on the passenger seat, passenger footwell full of crap (gravel/toffee bits....not too sure)and with dusty boot marks, car covered in dust, three bird poo splodges (one on the driver's window).....oh and the low fuel warning light on, with a range of 18 miles indicated (the car had been left there a week ago with around a quarter of a tank in it).....they obviously had to test my car endlessly to hear the clicking noise I reported and could make happen in their car park and which was heard initially by one of their guys!!!!!!!!
The irony is that I returned their courtesy car in a cleaner state and with more fuel in it than when I took it.
The courtesy car too was a nightmare.....it needed a litre of oil after I drove it for 10 mins (I offered to fill it when I got home, but was told it was a specialist oil, so I'd have to return the car, all the way back up the M11 to another branch.....to have it filled with the same oil I have in gallons in my garage!!)....fog lamp warning light illuminated on day two, that being the same point that I could not unlock the car with the fob, which appeared to be very temperamental, maybe in need of a new battery......got soaked on Friday when I again could not open the car with the fob....
Still, it was a lovely, enjoyable car to drive.....hybrid 3 series, like a 335i with boost....excellent.
The irony is that I returned their courtesy car in a cleaner state and with more fuel in it than when I took it.
The courtesy car too was a nightmare.....it needed a litre of oil after I drove it for 10 mins (I offered to fill it when I got home, but was told it was a specialist oil, so I'd have to return the car, all the way back up the M11 to another branch.....to have it filled with the same oil I have in gallons in my garage!!)....fog lamp warning light illuminated on day two, that being the same point that I could not unlock the car with the fob, which appeared to be very temperamental, maybe in need of a new battery......got soaked on Friday when I again could not open the car with the fob....
Still, it was a lovely, enjoyable car to drive.....hybrid 3 series, like a 335i with boost....excellent.
- The Aftersales Manager there was very open and helpful and was clearly embarrassed by events.
- Is it me, am I just overly fussy, a pain in the arse, one of those "sell a car, buy a problem"-types? Or is it the case that good, decent service, where we and our cars are treated with respect, is a thing of the past?
There was a six inch scratch on the seat, but I managed to clean it and remove it myself (quite handy with stuff like that), as it had not gone through the outer surface. So no big deal in the end, although I'll have a closer look at the weekend to make sure it really is OK.
The big thing for me is that nobody there looked at my car and thought it apprppriate to do something about its state of cleanliness/presentation prior to me collecting it. And what about guys test driving it to the point where there was very little fuel left and not thinking it would be decent and courteous to stick some fuel in it?
I was directed to the local Tesco, but soon realised they only had 95 Ron....so crawled a couple of miles along the road to Shell for some V-Power.....do you think Elms are adding 95 Ron to M-cars?
The big thing for me is that nobody there looked at my car and thought it apprppriate to do something about its state of cleanliness/presentation prior to me collecting it. And what about guys test driving it to the point where there was very little fuel left and not thinking it would be decent and courteous to stick some fuel in it?
I was directed to the local Tesco, but soon realised they only had 95 Ron....so crawled a couple of miles along the road to Shell for some V-Power.....do you think Elms are adding 95 Ron to M-cars?
Up-date!
Elms apparently referred the matter to BMW technical in July.
I've heard nothing since (apparently, the regional person dealing with it had been on holiday).
The clicking is worse than ever, irritating me every time I drive the car.
So it's not moved for the last fortnight.
Really fed up with this.
Waiting to see if BMW Customer Services can help, even to point me in the direction of a dealer which can offer a solution.
There is a solution of course, as the problem does not occur in later cars with different braking systems.
Elms apparently referred the matter to BMW technical in July.
I've heard nothing since (apparently, the regional person dealing with it had been on holiday).
The clicking is worse than ever, irritating me every time I drive the car.
So it's not moved for the last fortnight.
Really fed up with this.
Waiting to see if BMW Customer Services can help, even to point me in the direction of a dealer which can offer a solution.
There is a solution of course, as the problem does not occur in later cars with different braking systems.
Jazzer said:
Up-date!
Elms apparently referred the matter to BMW technical in July.
I've heard nothing since (apparently, the regional person dealing with it had been on holiday).
The clicking is worse than ever, irritating me every time I drive the car.
So it's not moved for the last fortnight.
Really fed up with this.
Waiting to see if BMW Customer Services can help, even to point me in the direction of a dealer which can offer a solution.
There is a solution of course, as the problem does not occur in later cars with different braking systems.
The saga continues!!Elms apparently referred the matter to BMW technical in July.
I've heard nothing since (apparently, the regional person dealing with it had been on holiday).
The clicking is worse than ever, irritating me every time I drive the car.
So it's not moved for the last fortnight.
Really fed up with this.
Waiting to see if BMW Customer Services can help, even to point me in the direction of a dealer which can offer a solution.
There is a solution of course, as the problem does not occur in later cars with different braking systems.
BMW spoke with ELMS CAMBRIDGE at the end of August, asking Elms to get in touch with me and telling me that they would do so.
Guess what?
Elms, specifically ROBERT SAWFORD, the aftersales manager, did not make contact with me.
He is the same guy who previously told me he had e-mailed me, but strangely, no mail arrived at my end.
When I asked for the mail to be re-sent (he confirmed my address, it was correct) it too, funnily enough, didn't arrive.
Customer Services have now seen firsthand how terrible the service is.
MEANWHILE, my car now clicks when driving straight too and, when I brake at low speed, the squealing just adds to the embarrassment.
How very disappointing this BMW experience has become.
Enough.
jrinns said:
has anyone had this fixed?
Not that I'm aware of.It's funny how the LCI cars are not afflicted: do BMW know what the problem is and engineer solutions into the LCI cars?
I think so.
I've driven seven LCI M5s over the last fortnight, with not one of them having that ridiculous clicking.
Does anyone know anything to the contrary??
Well, almost three months after a technical request was raised with BMW (Germany) about this matter, I was today informed that there was no fix. I had to phone Customer Services yet again, as Elms made no effort whatsoever to contact me, even after intervention by Customer Services.
It seems nobody wanted to break the embarrassing news that BMW could offer no solution for this well documented issue with one of their flagship models.
LCI models from around March 14 appear not to have the problem.
I'm curious about one thing: why does the noise occur only on turning left and only on the driver's side??
It seems nobody wanted to break the embarrassing news that BMW could offer no solution for this well documented issue with one of their flagship models.
LCI models from around March 14 appear not to have the problem.
I'm curious about one thing: why does the noise occur only on turning left and only on the driver's side??
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