F80 M3 Dealer Damage!
Discussion
So my 5 week old BMW M3 went into the main BMW dealership in High Wycombe on Saturday for it's "running in" service.
Unfortunately it was windy and an unlocked gate blew into the bonnet! Now while they've taken full responsibility, given me a basic courtesy car (320d) and are fixing the problem the service advisor seemed to suggest that they might have to "fill the damage" rather than fit a brand new (aluminium) bonnet before they paint it and that while they would reduce the price of the service, they couldn't do it for free ...
Am I being unreasonable in thinking a car that new should have new parts and not fudged ones? Or that a £250 service might be fair compensation for losing my toy for 10 days?
Has anyone else negotiated decent discounts for "issues" like this?
I'm still so pissed off I can't decide what looks reasonable ......
Unfortunately it was windy and an unlocked gate blew into the bonnet! Now while they've taken full responsibility, given me a basic courtesy car (320d) and are fixing the problem the service advisor seemed to suggest that they might have to "fill the damage" rather than fit a brand new (aluminium) bonnet before they paint it and that while they would reduce the price of the service, they couldn't do it for free ...
Am I being unreasonable in thinking a car that new should have new parts and not fudged ones? Or that a £250 service might be fair compensation for losing my toy for 10 days?
Has anyone else negotiated decent discounts for "issues" like this?
I'm still so pissed off I can't decide what looks reasonable ......
mondie said:
Not unreasonable at all. The free service should be a given, not so sure on the bonnet replacement. How bad is the damage?
OK - there are two decent dents - a round 1cm deep dent 6 inches left of the scratch (where the handle hit). The base of the scratch itself is about half a cm deep and it finishes in a dent about 1cm deep (where the base of the latch dug in). Not horrific and maybe I'm being petty, but it was only a month old when it happened ....... 
Hi all,
So the update is that it was due out of the bodyshop today and the Service Manager was going to e-mail me to say that he was satisfied with the result (he didn't) and I'm having the car delivered back on Friday am, with it having gone through a "showroom valet". He's confirmed that there will be no charge for the service, so I'll just have to wait and see what they've done with the bonnet .... but BMW Customer services have assigned me an advisor and she's closely monitoring the situation!
I'll let you know when I know more (or get it back), oh and I did take a few pics of the damage just in case they become necessary ....
Really, I just want my car back!
So the update is that it was due out of the bodyshop today and the Service Manager was going to e-mail me to say that he was satisfied with the result (he didn't) and I'm having the car delivered back on Friday am, with it having gone through a "showroom valet". He's confirmed that there will be no charge for the service, so I'll just have to wait and see what they've done with the bonnet .... but BMW Customer services have assigned me an advisor and she's closely monitoring the situation!
I'll let you know when I know more (or get it back), oh and I did take a few pics of the damage just in case they become necessary ....
Really, I just want my car back!
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