Lies buying an AUC
Discussion
Two weeks ago I bought a late model E92 M3 from BMW. I specifically wanted a low mileage late spec model and paid top money for it.
Problem I have found today when the V5 came back from the DVLA saying it has 4 previous owners, me now being the 5th. When I initially went to view the car I asked the salesman if it only had 1 previous owner which I was told it had. I believe based on this the car was well over priced and I wouldn't have bought it had I known this.
I called the dealer up today and spoke to the used car manager I explained how unimpressed I am and I want to return the car knowing this. He has said he will call me Monday, once he has spoken to his manager.
If I am honest, I am not interested in money off or anything. I bought from BMW expecting to get one of the best cars available and I have been let down and lied to.
Anyone have any experience or advice on where I stand with this?
Thanks
Problem I have found today when the V5 came back from the DVLA saying it has 4 previous owners, me now being the 5th. When I initially went to view the car I asked the salesman if it only had 1 previous owner which I was told it had. I believe based on this the car was well over priced and I wouldn't have bought it had I known this.
I called the dealer up today and spoke to the used car manager I explained how unimpressed I am and I want to return the car knowing this. He has said he will call me Monday, once he has spoken to his manager.
If I am honest, I am not interested in money off or anything. I bought from BMW expecting to get one of the best cars available and I have been let down and lied to.
Anyone have any experience or advice on where I stand with this?
Thanks
There are a lot of people out there who would use the number of owners as leverage with regard to the price of a car. With this particular car the last owner bought it in June. 5 owners on a car that is just 3 years old would make a lot of people question things.
I didn't Hpi it as I was perhaps foolish to think buying from BMW I would be in good hands.
I didn't Hpi it as I was perhaps foolish to think buying from BMW I would be in good hands.
wilwak said:
I got a price from WBAC thinking my car had one previous owner. When I got my V5 out I found it had had two. Must have been a pre-reg.
I logged back in to WBAC updated the details ... They knocked 8% off the value!!!
I once bought a BMW with 3 previous owners in it first two years. It had only done 4000 miles. The car simply wasn't right. Something very odd about the gearbox/engine. I sold it six months later. Lots of ownership changes can be a warning signal.
I wouldn't let the dealer off the hook.
This is exactly my thought process. I just tried WBAC and was a little gutted to say the least. I tried one owner or four. Difference in price was £6,378. I think the cars going back or I am going to create hell.I logged back in to WBAC updated the details ... They knocked 8% off the value!!!
I once bought a BMW with 3 previous owners in it first two years. It had only done 4000 miles. The car simply wasn't right. Something very odd about the gearbox/engine. I sold it six months later. Lots of ownership changes can be a warning signal.
I wouldn't let the dealer off the hook.
ZX10R NIN said:
OP not trying to be funny but looking at the log book tells you the number of owners also didn't you do an HPI check?
Well, if you read the thread you would see I obviously didn't. It's very easy for all the experts to point out all the things that should have been checked, but as I said earlier buying from an approved dealership you hope that everything is above board and when you ask a straight forward question you do not expect to be lied to. I was given an Experian report on the car, but that didn't show the previous owners on it.
Edited by BentleyM3 on Sunday 22 November 21:58
Been in contact today, and no arguing that they where in the wrong. Even admitted saying it had 1 owner. Have said they will take the car back. Also, have been offered a sensible compensation package on it.
Had a friend who works at another dealer look into the car more closely and its never had any warranty claims or work done within the network, so it seems a genuine enough car.
I am gonna sleep on it.
Had a friend who works at another dealer look into the car more closely and its never had any warranty claims or work done within the network, so it seems a genuine enough car.
I am gonna sleep on it.
Well in answer to many points raised. I have decided to keep the car and as part of the package I do have another years warranty on top of the existing year.
I was more than happy with the car before hand and although there are many M3's out there to choose from this one was exactly what I had been looking for with all the options too. I came to the conclusion that I would probably be returning it to prove a point and not necessarily getting what I really wanted.
Sorry to disappoint many of you!
I was more than happy with the car before hand and although there are many M3's out there to choose from this one was exactly what I had been looking for with all the options too. I came to the conclusion that I would probably be returning it to prove a point and not necessarily getting what I really wanted.
Sorry to disappoint many of you!
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