watch repair Panerai
Discussion
Hi all
..the second hand has fallen off my wife's Panerai. I'm sending it off under warranty but the shop (selfridges) weren't sure if they'd see it as a warranty issue and think it might cost £4-500 to repair.. I'll fight that if it comes to it but wondered if anyone could recommend a decent watchmaker so i can get a comparitive price in the meantime? London based ideally.
Cheers
..the second hand has fallen off my wife's Panerai. I'm sending it off under warranty but the shop (selfridges) weren't sure if they'd see it as a warranty issue and think it might cost £4-500 to repair.. I'll fight that if it comes to it but wondered if anyone could recommend a decent watchmaker so i can get a comparitive price in the meantime? London based ideally.
Cheers
guys, thanks you so much and especially Brendan, that's very kind of you.
...it's still with Panerai. I'm told a 3 week wait with no obligation to use them if they want to charge me. The service cost was mentioned but I'll just have them return it after reading your comments.
Brendan, I'll be in touch.. good karma heading your way
cheers all, I'll let you know how it pans out
Al
...it's still with Panerai. I'm told a 3 week wait with no obligation to use them if they want to charge me. The service cost was mentioned but I'll just have them return it after reading your comments.
Brendan, I'll be in touch.. good karma heading your way
cheers all, I'll let you know how it pans out
Al
Ok.. this was the response from Panerai.. they want to charge £965 (including £500 for a madatory service).. thoughts?
Following careful examination of your watch by our Master Watchmaker, diagnostics show that the case has received a shock/impact to the crystal. This has caused the movement to malfunction. Therefore, it is necessary to perform a complete service and replace the crystal in order to return your watch to full working order.
Diagnostics also show that the dial feet are broken and the hands are damaged due to the impact to the crystal. We therefore conclude that a replacement dial is necessary in order to ensure the security of the movement.
Diagnostics show that your watch is scratched and shows signs of general wear and tear. We therefore suggest to undertake a professional case polish in order to restore the aesthetic appeal. Please be advised that the polish will be as best possible, it may be difficult to remove heavy dents or scratches without compromising the shape of the timepiece.
Following careful examination of your watch by our Master Watchmaker, diagnostics show that the case has received a shock/impact to the crystal. This has caused the movement to malfunction. Therefore, it is necessary to perform a complete service and replace the crystal in order to return your watch to full working order.
Diagnostics also show that the dial feet are broken and the hands are damaged due to the impact to the crystal. We therefore conclude that a replacement dial is necessary in order to ensure the security of the movement.
Diagnostics show that your watch is scratched and shows signs of general wear and tear. We therefore suggest to undertake a professional case polish in order to restore the aesthetic appeal. Please be advised that the polish will be as best possible, it may be difficult to remove heavy dents or scratches without compromising the shape of the timepiece.
ok thanks guys.. she knocked the watch but barely more than a tap.. a Panerai should be able to take it (and a lot more) ..it's just under 2 years old, so under warranty. Not sure there's much I can do, they'll say it was damaged. I took a lot of close up photos before sending it.. the dial and hands were fine and in place.. there were some standard scratches but nothing overtly visible.
Sounds like and independant dealer is the way to go.. are you (Brendan/Variomatic) anwyhere near London?
Perhaps PM me if you are and I can arrange to bring it over.
Thanks
Al
Sounds like and independant dealer is the way to go.. are you (Brendan/Variomatic) anwyhere near London?
Perhaps PM me if you are and I can arrange to bring it over.
Thanks
Al
..well as a conclusion to this sorry affair, Panerai offered goodwill so my final bill came to £470 (from £965)... barely worth it in the scale of things but thanks Joe (Variomatic) for your offline help.
Selfridges were pretty good, by the way, and fought on my behalf so I would recommend them if you live in London.
If you're interested, this was my email to Panerai..
"The knock you mention was dropping the watch about 8 inches onto a wooden kitchen table. Are you seriously telling me that your product can't take that without causing £960 worth of damage? Please put yourself in my position and try to understand why I wouldn't find this utterly disgraceful for a watch that prides itself on being designed for the armed forces. What hope would it stand in battle if it can be defeated by a 10cm journey to a kitchen table?"
Selfridges were pretty good, by the way, and fought on my behalf so I would recommend them if you live in London.
If you're interested, this was my email to Panerai..
"The knock you mention was dropping the watch about 8 inches onto a wooden kitchen table. Are you seriously telling me that your product can't take that without causing £960 worth of damage? Please put yourself in my position and try to understand why I wouldn't find this utterly disgraceful for a watch that prides itself on being designed for the armed forces. What hope would it stand in battle if it can be defeated by a 10cm journey to a kitchen table?"
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