Jaeger-Le-Coultre understand customer service

[michael gould]

9 months ago I requested "extract from the Archives" for both my JLC watches at a cost of £170 each .....I duly paid the £340 in advance and 5 months later had still not had my pre-paid "extracts" ......they finally arrived today with the most profound apologies. The delay had been caused by the long term sickness of their head archive chappie.

They have fully refunded my £340 ....sent me the most beautiful book which i believe are £130 to buy and offered me a day with their head master watch maker rebuilding watches which would be a wonderful experience for any watch enthusiasts ........a great lesson in rebuilding customer loyalty after a cock up

[michael gould]

PJ S said:

That’s quite a result there, Michael.
Good to see JLC getting some praise for a change, but it surprises me that they’d no-one able to fill in for the chap who was out of commission for a while.

apparently not ....but a great result from a poor start