email for South West trains CEO
Discussion
Cyder said:
It's astonishing what Google can find these days by typing 'Tim Shoveller email' into it.
http://www.ceoemail.com/s.php?id=9733
but when I go there I get "We would like to continue to help you find the email addresses you need - Please pay now for your commercial use of our website today - thank you"http://www.ceoemail.com/s.php?id=9733
I'm a tight ar8e and don't want to pay!
as for who operates the station and car park, according to National Rail website it is operated by South West trains, not national rail!
I did do some google searches myself here before posting! :-)
jack,
slow response to your question... I've waited more than the 10-20 working days than SW Trains charter says they will respond ot complaints within before emailing MR Shoveller this morning.
My complaint is that SW Trains managed car parks appear to have been outsourced to a firm who immedialty are removing all the payment machines, apart from a single one by the stations. This is presumably because they want to save money by not having ot manage the machines and want to push everyone to paying for parking using their mobile phones.
However this means that you have a single point of fairlure at the stations now, and for some car parks like fleet have a 700m round walk, including 2 flights of stairs to get a ticket. Frankly this is unacceptable.
Expecting people to only pay by mobile phone is also unacceptable for a monopoly service as:
1) some people don't have a phone at all
2) Some people only have a phone that is on a corporate account that will not allow any charges other than phone/regular texts
3) many rural stations have limited/zero phone reception
4) What do you do when you need a paper receipt for expense claims?
I look forward to hearing Mr Shoveller's response.
slow response to your question... I've waited more than the 10-20 working days than SW Trains charter says they will respond ot complaints within before emailing MR Shoveller this morning.
My complaint is that SW Trains managed car parks appear to have been outsourced to a firm who immedialty are removing all the payment machines, apart from a single one by the stations. This is presumably because they want to save money by not having ot manage the machines and want to push everyone to paying for parking using their mobile phones.
However this means that you have a single point of fairlure at the stations now, and for some car parks like fleet have a 700m round walk, including 2 flights of stairs to get a ticket. Frankly this is unacceptable.
Expecting people to only pay by mobile phone is also unacceptable for a monopoly service as:
1) some people don't have a phone at all
2) Some people only have a phone that is on a corporate account that will not allow any charges other than phone/regular texts
3) many rural stations have limited/zero phone reception
4) What do you do when you need a paper receipt for expense claims?
I look forward to hearing Mr Shoveller's response.
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