Waiting for the fall-out....
Discussion
No, not another "can I east something 24 hours out-of-date" thread!
Last night we launched a few new dishes at my restaurant and being the bank hols decided to try them "live" with my wife and "booked" a table for dinner.
Lovely evening ensued, listening in to neighbouring tables saying how great the food was and how they were enjoying themselves. Really makes me happy to know we are doing something right and people appreciate it.
All was well until an elderly lady arrived on her own and took the last remaining unbooked table.
For 20 minutes we, and other near by tables, endured her repeatedly telling a young but extremely competent waitress shes was a "senior tripadvisor reviewer", complaining at every opportunity about literally anything she could think of and generally spoiling the atmosphere. When her meal arrived she ate it in minutes then started to complain loudly again and tried to blame the waitress for the fact she did not enjoy her meal saying she had "ruined her evening".
So as she starts to launch into a very loud and nasty personal attack on a member of my staff I thought I should step in. To her it might have been a little confusing, some rather scruffy random guy gets up from a neighbouring table and asks her to leave. But she did. Quickly.
So, be warned nasty people, you never know who is listening in
Last night we launched a few new dishes at my restaurant and being the bank hols decided to try them "live" with my wife and "booked" a table for dinner.
Lovely evening ensued, listening in to neighbouring tables saying how great the food was and how they were enjoying themselves. Really makes me happy to know we are doing something right and people appreciate it.
All was well until an elderly lady arrived on her own and took the last remaining unbooked table.
For 20 minutes we, and other near by tables, endured her repeatedly telling a young but extremely competent waitress shes was a "senior tripadvisor reviewer", complaining at every opportunity about literally anything she could think of and generally spoiling the atmosphere. When her meal arrived she ate it in minutes then started to complain loudly again and tried to blame the waitress for the fact she did not enjoy her meal saying she had "ruined her evening".
So as she starts to launch into a very loud and nasty personal attack on a member of my staff I thought I should step in. To her it might have been a little confusing, some rather scruffy random guy gets up from a neighbouring table and asks her to leave. But she did. Quickly.
So, be warned nasty people, you never know who is listening in
Piersman2 said:
Did she pay?
If no, she's got exactly what she wanted.
If yes, well done to you!
She knew exactly what she was doing, insisting on paying which I politely declined to expedite her departure. Took all of 30 seconds from me sitting down at her table to her getting up to leave.If no, she's got exactly what she wanted.
If yes, well done to you!
She got her free meal but I and everyone else was able to continue enjoying their evening. For the sake of a few quids worth of ingredients and wine it was worth it.
If I hadn't have been there I have every belief she would have paid but only after reducing her waitress to tears.
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