Etisalat

[Chilli]

Anyone have contact details for someone higher up the chain than the service 'support' team?

[Chilli]

Hello stranger.

Oh, I've gone well past being all shouty.

Moved to a new build. No Internet cables done yet.
Went to Dubai Mall shop and a very helpful man gave me a new sim, router and a password card. Told me to plug it all in and all should be well.
It's not. Authentication error.
3 weeks later and 20 calls, 5 service request numbers, and still not sorted.
Back to the shop on Monday and the guy was very apologetic. Made a compliant and said someone would be round to fix within 4 hours. Of course, they weren't.
Chased twice a day since and still no joy.
Yesterday I was told that it would be done mid-October?

So, Thursday(when I'm back in Dubai) I'll be taking all the stuff back to them and proceeding to get refunded.

All I want is bloody internet.

The service desk people just make stuff up. It turns out the mid October reference was relating to when all of the cables will be in the ground.

I couldn't care less about their project work...I just want my router to work, and absolutely no-one I speak to has the faintest idea of what I am talking about....apart from the guys in the shop....but they don't talk directly to the "technicians".

[Chilli]

I AM NOT SHOUTING! (You are Rick!)

Honestly, I have no shouty bits left.

Agreed, the thing should work wherever i go, but now I'm concerned.....the tely was the main driver for getting this. Why won't that work? I can watch Motogp on my phone ok?