Consumer Protection on repairs

[Swiss_Toni]

Not strictly an Ultima thing but though someone in the UK might have some insight into this.

I've got some specially moulded ear pieces I use the car on the track.

They were repaired in June (after a previous unrelated repair) and I sent them back December as the repaired side audio was a bit poor.

They came back said they no longer support this type I have (no mention the last time they were repaired). When pressed they offered 30% off an pair of their latest greatest ones.

I really don't want to spend any more money with them as I'm not too pleased with the quality of their product and customer service.

I did a Google on the subject but what I can find tends to deal with new things purchased as opposed to defective repairs.

It's not a lot of money but I just don't like being, you know what, on principal.

Cheers

[Swiss_Toni]

I think I may be out of luck by the sounds of it.

They say they have a 90 day warranty on repairs and it was sent back after that.

I think I may ask for the refund of the repair I paid for and get them to send them back as is and don't use them again (and let others that ask know about it).