Samsung TV will not read mkv files from MyBook Live

[FiF]

Just getting into creating some DVD files for storage on the network storage device.

Have ripped test MKV file using Makemkv. All that works OK.

The TV is wired into the network router with correct network cable. All features working OK, eg updates, iPlayer etc etc.

If I connect the TV to my laptop using Samsung Allshare it finds the file, and can play it wirelessly.
So the TV supports MKV as it says on the spec sheet.

Have now copied the test MKV files into the shared videos folder on the MyBook Live. TV finds them, but says "Unsupported file type." It quite happily finds dozens of other video files that are stored on the MyBook and plays those, saved podcasts, even a copy of Climb and Dance that I'd got saved on my laptop and went to the MyBook as part of a laptop backup.

SO I'm a bit puzzled to be honest.

TV is Samsung UE37ES6300, MyBook Live is a 2TB hardwired to router, as is TV.

Bit stuck now where to go next, I've made sure that the TV has latest firmware updates, next I have to check the My Book but I'm always reluctant to do that as many people have histories of difficulty connecting after firmware updates.

Any suggestions.

How about converting the MKV file to another format? Manual says supprted file types DivX, MP4, 3GP, AVI, ASF, MKV,
etc.

What should I use? Handbrake?

[FiF]

Blimey, I got no hits on Google, but that looks very helpful. Will let you know if it works, drive is rebooting and rebuilding the catalogue, takes some time.

Thanks, fingers crossed.

[FiF]

I think my search was too specific, included TV model.

edited to add, after I'd changed the file extensions then the TV didn't find the files. So I'm just going through the whole shut down, power off, reboot process on the whole network to see what happens.. WD network device is known for being not user friendly.

Edited by FiF on Sunday 30th September 14:49

[FiF]

Given up on this for the time being, TV will not even see the .avi files.

Suspect it's something to do with Twonky not being the latest version, but I just don't have the time to try this further, will use Samsung Allshare streamed from laptop as a temporary fix.

Not sure whether it is Samsung or Western Digital that are being the PITA, probably both. MOST unimpressed with WD gear, reading the forums a lot of people have similar issues.

[FiF]

It's a 2012 6000 series, presumably that app is uploadable to the Smarthub?

[FiF]

Just to update from OP.

Didn't get a decent solution back in 2012. Even with mp4 format.

Since then there have been some software updates and mp4 works fine. Not sure if the key update was Samsung or WD/Twonky or both.

In reality I don't play videos direct through the TV, but now use a wired in bd/dvd player to read the files and then sends them to the TV. Reason is it gives more options on playing, plus remembers where it was the last time you played that file if you're just picking up again from where you left off and haven't played something in the meantime.