Lose your passport and make the news

[james_tigerwoods]

Couldn't find a thread on this, but I was confused about this news story.

They checked in, handed over their passports and didn't check that they got all 6 back and they're wanting compensation (looks like they got it too).

http://www.bbc.co.uk/news/uk-england-tees-29762691

Or am I not reading something in this story?

[james_tigerwoods]

Losing a passport is a pain and all that, but to have not checked that that they were given it back seems pretty idle to me.

[james_tigerwoods]

Maybe the check-in clerk did drop it but why wasn't it noticed by the family immediately?

If it's that important a holiday, you'd be paranoid about your passport and travel documents. Wouldn't you? I know i did/was when I went to New York ....

[james_tigerwoods]

Andehh said:

This all strikes me as odd, could it have been they all checked in, handed bags over then when they counted/were handed back to them one passport was missing?

Makes sense, as each person checks in their bag is labelled and sent off. Doesn't take much to imagine person checks in, passport get dropped onto the carrier by the check-in dolly, it zooms off whilst the next person checks in etc etc etc... All passports handed back, and one is missing?

Airlines are also utterly ruthless, so giving free tickets away, even for good pr, stricks me as suspicious.

If this was such a big deal, you'd be panicky about everything on a holiday like this, surely - Check in, hand over passports, count them back.

I'd say the airline is giving free tickets for PR/press reasons - Saying "fk you, you're stupid" isn't good PR, no matter the circumstances...