Personal loans and credit scores (HSBC poor experience)

[p1tse]

I was just playing around on my online banking to see if I could get a £15k loan, which was approved at 3.9% APR

but i wanted to change it to £8k instead, so rang up and said they can't change it and has to be done on a separate application, which the HSBC telephone advisor reset so I could start a fresh

i didn't realise each time i applied it would affect my credit scoring and now the £8k is coming back at 3.9% declined but they've ramped it up to 9.9%!

I tried to call in to question this which one advisor said they've managed to get the lending team to change, but it hasn't!

4 calls and still not sorted

how long does credit check scores adverse stay with you when just getting to application stage?

[p1tse]

thanks

yeah lesson learnt

the lady i spoke to this morning i left positive feedback to her manager, as she looked at the notes, spoke to the relevant departments and told me the right things and now it's resolved.

but again lesson learnt