Ridiculous EE data costs
Discussion
I'm with EE.
Since I'm out of the country for a good few months I decided to cancel my current contract and change to PAYG, since I won't receive any benefit from the free minutes, etc. I'm off next week.
Rang up today and it all changed over fine. Topped up £20 via the website around 1100.
Got to work about 1pm and received a "no credit" text message. Rang up customer services to be told that I had used £20 of data in 2hrs- About three quarters of which, the phone was on Wifi anyway! Their rate is apparently a bonkers 65p/MB.
I obviously did not know this when I signed up and the costs are not outlined very well... But this is ridiculous, even an iPhone would struggle to use so much data in the background. When I visited Spain recently I used about a fiver of data (on contract!)
Are all of the networks quite such robbers on PAYG? EE tell me that there is nothing that they can do, but I am considering a chargeback on the transaction as it simply can't be correct. A "manager" is calling back...
Since I'm out of the country for a good few months I decided to cancel my current contract and change to PAYG, since I won't receive any benefit from the free minutes, etc. I'm off next week.
Rang up today and it all changed over fine. Topped up £20 via the website around 1100.
Got to work about 1pm and received a "no credit" text message. Rang up customer services to be told that I had used £20 of data in 2hrs- About three quarters of which, the phone was on Wifi anyway! Their rate is apparently a bonkers 65p/MB.
I obviously did not know this when I signed up and the costs are not outlined very well... But this is ridiculous, even an iPhone would struggle to use so much data in the background. When I visited Spain recently I used about a fiver of data (on contract!)
Are all of the networks quite such robbers on PAYG? EE tell me that there is nothing that they can do, but I am considering a chargeback on the transaction as it simply can't be correct. A "manager" is calling back...
Edited by carreauchompeur on Monday 27th July 15:23
This is the annoying thing:
I KNOW about background updating on iPhones, and I managed to spend a fortnight in Spain with some data usage on maps, etc without using much data at all.
I've got two beefs:
The data costs are astronomical. They didn't advise me on this and, as you've found, it's impossible to find. They knew I was using the SIM in an iPhone and did not advise me about data costs. I naively believed they would be fairly reasonable.
However, the second beef is that I simply HAVE NOT used that much data in 2 hours. I made the phone call to EE at home, received the relevant text messages etc and put my phone in my pocket to go to work. I was out of the house for about 30 mins-1hour tops and in that time the only use of my phone was to receive a small e-mail. There's simply no way their data is correct. There are many stories on the web about EE mis-charging data.
It's lucky that I have no auto-top up on this account. It would have drained £100 a day without me ever noticing.
The only answer from customer services yesterday was that I couldn't make a complaint, it was my fault and I should buy a data bundle. Meanwhile, I now can't use my phone as a further topup will probably just drain in the same way. I'm going to see if a chargeback focuses their minds.
I KNOW about background updating on iPhones, and I managed to spend a fortnight in Spain with some data usage on maps, etc without using much data at all.
I've got two beefs:
The data costs are astronomical. They didn't advise me on this and, as you've found, it's impossible to find. They knew I was using the SIM in an iPhone and did not advise me about data costs. I naively believed they would be fairly reasonable.
However, the second beef is that I simply HAVE NOT used that much data in 2 hours. I made the phone call to EE at home, received the relevant text messages etc and put my phone in my pocket to go to work. I was out of the house for about 30 mins-1hour tops and in that time the only use of my phone was to receive a small e-mail. There's simply no way their data is correct. There are many stories on the web about EE mis-charging data.
It's lucky that I have no auto-top up on this account. It would have drained £100 a day without me ever noticing.
The only answer from customer services yesterday was that I couldn't make a complaint, it was my fault and I should buy a data bundle. Meanwhile, I now can't use my phone as a further topup will probably just drain in the same way. I'm going to see if a chargeback focuses their minds.
Far Cough said:
Three do unlimited data abroad plus a call and txt allowance for £15 payg. Just made the most of it in the us. Worth a look if your away for some time.
Had I not used it O2 charge £4 per mb .....eek
Thanks, I think the countries I will be in may not be included however (Russia, China, S America etc). I don't intend to use data abroad, just need a method that I can keep my number with minimal outlay and can be contactable. Will probably buy an in-country SIM at some point for actual usage. Had I not used it O2 charge £4 per mb .....eek
Result.
Rang back this afternoon and asked to speak to a manager, put straight through. Spoke to Bob from Bangalore (Or similar) and outlined my issue.
Without any prompting whatsoever he stated that there had been an error, and refunded £17 to my account.
What a palaver. Quick data bundle for the few days until I leave the country and then data will be firmly switched OFF!
Rang back this afternoon and asked to speak to a manager, put straight through. Spoke to Bob from Bangalore (Or similar) and outlined my issue.
Without any prompting whatsoever he stated that there had been an error, and refunded £17 to my account.
What a palaver. Quick data bundle for the few days until I leave the country and then data will be firmly switched OFF!
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