Missed two phone payments and credit rating hit

[ChasW]

My daughter innocently missed two consecutive months payments on her EE phone contract and she has taken a hit on her credit rating. The error was a result of switching current accounts and the direct debits not being carried across. She repaid the amount owing and re-instated the direct debits. Her previous payment record was impeccable. Apparently EE can't do anything about it even though it's been remedied. Any suggestions as to how we might try and fix this?

Many thanks

[ChasW]

You are right. She is not blameless. I have three kids in their 20s and, like many, they don't read hard copy mail immediately. The phone companies don't help because they constantly phone/text customers with upgrade offers so my kids don't answer these calls even though some may be reminders. However a 10 year unblemished record should count for something.

[ChasW]

Mid twenties