Paid cash in, counted and weighed. Bank now disputes figure.

[S1_RS]

I recently sold a car for cash so went to pay it in to my bank today, 4K in twenties in one account, 1K into another. I had counted both sums out. When I paid it in the cashier physically counted them out then weighed each bundle of notes, one bundle was apparently £40 over, another was £20 over so she handed me back £60, recounted and weighed the bundles and satisfied herself the figures were correct, then paid them in and gave me a receipt for both deposits. Fast forward 4 hours and the cashier phones me up and says a colleague checked the bundles and found them short. The cashier is now blaming her weighing scales saying they must be out. From a legal point where do I stand? Surely having been given a receipt they have no comeback after the event? They cannot be 100% certain the bundles in question were mine? Morally I will drop the £60 in to the bank but I'm not sure I really need to?

Edited by S1_RS on Thursday 16th February 16:43

[S1_RS]

mi1ne said:

More importantly, what cologne did she use?

Lol, edited!

[S1_RS]

stevensdrs said:

So you knew at the time having counted the cash yourself that the teller was making a mistake yet you kept schtum. Legally the bank doesn't have a leg to stand on but morally and to keep a good relationship with the bank you need to stump up the sixty quid.

I told the cashier I had counted it out, she replied that some of the notes had stuck together. The fact she then weighed them and said it was correct was enough for me to doubt myself, she counted and weighed, I only counted.

[S1_RS]

Just to reply to the people saying I should refund the cash to whoever bought the car, the 5K was part of a stash of about 9K made up of £6.1K from the sale of the car plus other cash I made selling off parts of it before I sold it. I have no way of knowing what cash was what as it was all in one pile. I did double check the cash from the sale of the car when I got home and that came out exact, if he had overpaid I would have refunded him without question. Although obviously my counting skills have now been called into question.

With regard to the bank I know exactly what would have happened had I withdrawn 5K and then gone home and found it was £60 short.

[S1_RS]

WinstonWolf said:

I wish the OP would update us, his sixty quid is far more interesting than this other unrelated bks.

So far I have not returned to the branch. I called the banks complaint line, supposed to have received a call from the Manager but no such call received as yet. Also in communication with the Bank via Facebook Messenger although they only seem to reply once a day and at 3.00am so the conversation is somewhat slow. I have yet to check my accounts to see if they have edited the amount payed in. I'll will do so and update progress tomorrow,

[S1_RS]

If I may return to the original topic for one post, i had a call from the bank manager today apologising profusely for the whole saga. She said the cashier should never had phoned me up as there was no evidence to suggest the bundle that was short was mine, the cashier was only able to assume it was mine. The Manager said that as she had counted it out and weighed it out in front of me (her words so had obviously been told the story by the cashier) that the figure paid in stands.

[S1_RS]

hman said:

The only remaining action is to consider whether you are going to continue using a bank which cannot accurately count money.

It's a local bank for local people. In the future I will make 100% sure when I pay cash in that I know how much there is 😂