Moneycorp - I feel robbed
Discussion
Just having a rant here - at my own mistake.
I have just returned from a weekend in Marrakech. Having not been to the country before, I wanted to take some local currency (Dirhams) with me, not knowing what to expect when I arrived there.
I therefore went to Moneycorp in Gatwick, spent £306 in return for 2200 Dirhams. Being excited about the trip, it wasn't until I got to Marrakech, beer in hand, that I looked at the receipt. I basically got £194 worth of Dirhams for my £306.
I've since contacted them, and the only reason they can give me for the poor rate was that they only keep a limited amount in stock, and I should have pre-ordered for collection at the airport for a better rate. I wasn't advised of the value of the Dirham in GBP when I did the transaction. Typically, I'd expect to lose maybe £20-£30 typically, which is why I didn't check the receipt.
Anyway, I know it's my mistake, and loss, so I'm not looking for the "you idiot" responses, just wanted to share a bad experience with Moneycorp so that perhaps others might avoid similar misfortune.
I have just returned from a weekend in Marrakech. Having not been to the country before, I wanted to take some local currency (Dirhams) with me, not knowing what to expect when I arrived there.
I therefore went to Moneycorp in Gatwick, spent £306 in return for 2200 Dirhams. Being excited about the trip, it wasn't until I got to Marrakech, beer in hand, that I looked at the receipt. I basically got £194 worth of Dirhams for my £306.
I've since contacted them, and the only reason they can give me for the poor rate was that they only keep a limited amount in stock, and I should have pre-ordered for collection at the airport for a better rate. I wasn't advised of the value of the Dirham in GBP when I did the transaction. Typically, I'd expect to lose maybe £20-£30 typically, which is why I didn't check the receipt.
Anyway, I know it's my mistake, and loss, so I'm not looking for the "you idiot" responses, just wanted to share a bad experience with Moneycorp so that perhaps others might avoid similar misfortune.
Thanks for the feedback. A Twitter comment has led me to make contact with an area manager who is showing no sympathy. I've been offered a 'preferred rate' on my next transaction at Gatwick. That's all. I'll look into the contracting entity and their regulations. I'll challenge further out of principle. Thanks again.
Just a quick update. I made contact with the chap in the link provided (thanks DonkeyApple) and have subsequently been offered an ex gratia payment of £60 - a 'good gesture' if you will. I've accepted this, as it wasn't so much the amount that was the issue (just glad I didn't ask for £1k worth), but the principle. I have to say though, they were, and continue to be unapologetic about the issue, and still refuse to acknowledge that they need to advise the actual value at the point of transaction.
Anyway, lesson learnt, nobody died, bigger problems in the world, matter closed.
Again, thanks all for the advice.
Anyway, lesson learnt, nobody died, bigger problems in the world, matter closed.
Again, thanks all for the advice.
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