bathroom refit, marble installers have damaged shower tray.

[stolt]

our bathroom is going from bad to worse, we had some marble panels in our shower installed, been waiting for the glue to set for a few days. Apparently it was a real hard job for the installers as they said it was tight and they were worried it was going to break as they were taking up the stairs due to the tight angles, missus was cleaning the tray today as the shower door is going in later and she noticed some deep nicks in the tray where they have put the tray in! Really gutted and dont know how we can get it back. the the panels are sat on the shower trya so it can be just slide out.

any suggestions, i thought about polishing out the scratch a little so its not so noticable.

[stolt]

sorry all i meant to have posted this in the DIY/homes section, went looking for it and couldnt find it. i will try to ask one of the mods to move it.

trying to upload pics from work but for some reason it wont let me.

Edited by stolt on Monday 1st September 11:06

Edited by stolt on Monday 1st September 11:07

[stolt]

[stolt]

wife has just text me as she knows more than i do, its Stone resin acrylic capped shower tray.

[stolt]

got the marble company coming round today supposidly to finish up but wife will have to speak to them. The company thats fitting the shower door said that the marble has been incorrectly templated as its so close to the ceiling its had to be squeezed in and its slightly out from the wall at the bottom, when i say slightly only a few mm.
just so annoying waited ages to have this done and they were busy so we had to wait for them in the first place.

wife wants them to claim on their insurance and rip it all out and start again.
I dont know how strong that adhesive is but i reckon it wont come out easy.

wife has got a fun conversation this afternoon with the marble installers.

[stolt]

cheers all, yeah i thought baout perhaps trying to crack the tray out bu theres no gaurantee that the new one woudl go in that easy. dont know what to do for the best until they turn up this afternoon. we only owe £500 left so i guess they could end up walking from the job for that amount of money

[stolt]

thanks all, probably not the best news they were due back today to finish off, running late and called my wife, she mentione dthe scratches over the phone, which i would have left out the conversation until they got here but anyway shes said it now. the guy (not sure if hes the boss who fitted it said it was a real tight squeeze to get the marble in and the marble is in and set now. he said he will pop over tomorrow and take some photos.

We have took photos but no other trade have been in that room since the marble guy was there. i was really hoping they would put there hands up and try to fix it but im starting to worry they wont.
We have paid on credit card so im hopeful they can help if we start from the beginning again.

[stolt]

Here's a couple more pictures, my wife was cleaning the tray after each tradesmen have been and done there bit, my wife source all the parts so checked and signed for each bit, definatley caused by the marble fitters

[stolt]

[stolt]

I've just come home from work, and that's exactly what my wife thinks will be for the best, its not level but we could live with that. I don't know how they will get the marble panels off without breaking them or how to get them off theres aquaboard underneath which my builder said is better than plasterboard.
I don't know how uts going tomorrow wife is dreading it, but I'm going to look at our house policy as I'm just thinking its going to end up messy with them offering to get it repaired but that apparently invalidates the warranty on the tray.

[stolt]

B17NNS said:

stolt said:

I don't know how they will get the marble panels off without breaking them.

They won't. What is your concern with a smart repair? Circumstances like this is exactly what they are for.

hmm well ive seen some real shoddy ones on cars and thats all i have to go on. As i say if it can be done and matches and lasts then all well we can live with the panels being slightly out. I need to find a decent guy that can do it or find someone thats had it done and can post up that they have had no problems.

[stolt]

hedgefinder said:

20mm imperial marone?

thats correct sir, had to check with the missus lol

[stolt]

hedgefinder said:

I would be surprised if they get imperial marone out in one piece, unless its been poorly secured, if I am being honest..

oh ok, yeah thats what i thought tbh. I just spoke to the legal team on our house insurance and they basically said that i need to put my complaint in writing and that i need to migate my costs as much as possible which bascially means a repair is all im going to end up with.
wife is really upset and thinks its all ruined but to be fair thats her and once we have someone in that can advise us im going to have to put up with her complaining and saying i shoudl demand they take it out and start again lol
oh the joys...

[stolt]

CoolHands said:

I think you should get it repaired and get the fitters to pay for it. Ripping out the marble, then the tray, and replacing all will be a nightmare. Eg when removing the tiles it will pull the aquaboard off too ruining it. Etc etc. So repair and try and put it behind you. I don't think the repair will be noticeable in everyday life once the bathroom is finished. Once the bathroom is finished it will be a minor irritation but at the moment the problem seems massive to you (& wife) as you're in the middle of it all.

yeah i know what your saying to be honest i dont think we have had one tradesman in the house over the years that hasnt had a problem or left us with one. i wouldnt even say we are fussy, but yes its because the room is so bare and its just happended so its there constantly and its not even a scratch that perhaps wouldnt be too noticable.

but see what they say tomorrow i still have money on them not turning up.

[stolt]

CoolHands said:

I think you should get it repaired and get the fitters to pay for it. Ripping out the marble, then the tray, and replacing all will be a nightmare. Eg when removing the tiles it will pull the aquaboard off too ruining it. Etc etc. So repair and try and put it behind you. I don't think the repair will be noticeable in everyday life once the bathroom is finished. Once the bathroom is finished it will be a minor irritation but at the moment the problem seems massive to you (& wife) as you're in the middle of it all.

yeah i know what your saying to be honest i dont think we have had one tradesman in the house over the years that hasnt had a problem or left us with one. i wouldnt even say we are fussy, but yes its because the room is so bare and its just happended so its there constantly and its not even a scratch that perhaps wouldnt be too noticable.

but see what they say tomorrow i still have money on them not turning up.

[stolt]

just a thought and not sure if this is possible, but the old tray is cracked out and slide out, and the marble people make a custom made shower tray out of marble and this time its placed inside of the panels (rather than the panels sitting on the tray).
not sure even crack the tray is not going to damage the marble on the walls but i guess it could be angle grinded out.

[stolt]

Wozy68 said:

stolt said:

CoolHands said:

I think you should get it repaired and get the fitters to pay for it. Ripping out the marble, then the tray, and replacing all will be a nightmare. Eg when removing the tiles it will pull the aquaboard off too ruining it. Etc etc. So repair and try and put it behind you. I don't think the repair will be noticeable in everyday life once the bathroom is finished. Once the bathroom is finished it will be a minor irritation but at the moment the problem seems massive to you (& wife) as you're in the middle of it all.

yeah i know what your saying to be honest i dont think we have had one tradesman in the house over the years that hasnt had a problem or left us with one. i wouldnt even say we are fussy, but yes its because the room is so bare and its just happended so its there constantly and its not even a scratch that perhaps wouldnt be too noticable.

but see what they say tomorrow i still have money on them not turning up.

Getting your wife to project manage ....... Bad move

Just about every reply you have come back with ..... Has the wife mentioned, bad move.

Immediately blaming the granite company when it could have been another trade ...... Bad move
Expecting the lot to be pulled out ...... Sorry your wife does ........ Bad move.

I'd say send the wife off for a few days, have a chat with the builder/granite guy/plumber and product manage it yourself. You'll find it all goes pretty well from then on and the job will get finished and done right.
I'd put money on it they have hated working there 'under your wife' probs all stressed out and mistakes are being made because of it.

I've seen it thousand times when the wife ' project manages'. Sounds sexist I know, but too often it's the way it goes.

Get it sorted bud.

Edited by Wozy68 on Monday 1st September 23:20

hi, definatley the marble company as no other trades hae been on site for weeks. i agree but its not the first time shes project managed things but that doesnt mean shes hard to work for. i know most builders would have th right hump working for a woman, especially one that knows what they want, but i know what your saying, unfortunatley i havent got the time with work to be able to be here to do that kind of thing, and if it was me we would have a bathroom from B&Q and be done with it.

[stolt]

I do understand where your coming from on this, although they met her and she was very thorough in what she wanted the end look to be and they were fine with it. There due round at lunchtime and overnight I've contacted some repair firms to see what can be done. My main issue is ensuring that the repair lasts.

Edited by stolt on Tuesday 2nd September 09:09

[stolt]

vescaegg said:

Gingerbread Man said:

You can get people who specialise in repairing damaged baths, basins, any surface finish really.

Just a Googled company, but they are around and about - http://www.plastic-surgeon.co.uk/repair-knowledge-...

Had never had out, but have looked into for damaged baths before.

We use these guys at work. They can sometimes perform miracles. Its quite unbelievable what they can achieve.

I believe they are in the region of £150 for half a day and £300 for a day though so if you book them in make sure you have enough jobs to keep them busy for that amount of time as you will be paying anyway.

No good tradespeople should have a problem taking directions from your wife OP - if they have a macho complex then they are probably not worth employing anyway. All this talk of 'and the husband had no idea what was going on'

Edited by vescaegg on Tuesday 2nd September 08:15

That's good to here I contacted a few last night and have already had correspondence this morning so I'm hoping I can get someone that knows there stuff and does and excellent job.

[stolt]

Adding these from my phone here's a pic of the top of the marble and the joint is smaller than at the bottom, its looks as if the bottom couldn't push as much into the wall.






And the bottom

|http://thumbsnap.com/mNsfxqrS[/url]

Edited by stolt on Tuesday 2nd September 09:16