Best Electricity Company?

[Mr Trophy]

So, I could write a book on my recent detailing with Scottish Power, having looked at Twitter, I am not the only person who is complaining at how mince they're. It's been truly an eye opening experience to how bad companies "customer services" can be.

Can anyone recommend a company that seem relatively OK or is that near impossible?

Thanks

[Mr Trophy]

jagracer said:

hat's the problem with them? Just the short version.

Edited by jagracer on Saturday 18th October 11:48

Sure, I'll try.

Received a letter confirming I had £120 in credit, phoned up to give meter reading, they confirmed I have been paying too much will call back to confirm final amount.

5 days later no return of call so "booked call" 14:10 call booked, call answered at 14:50 however the call has somehow put me through to the wrong department so transferred to another department - on hold for another 35 minutes so hang up.

Call next day, eventually through after something like 30 minutes, new guy confirmed that previous guy hadn't taken down my meter reading so new meter reading needed again.

Another call with the new meter reading - now £172 in credit after new meter reading but now need to wait 72 hours for meter reading and will call back confirmed credit.

New call as no money in my account or call. The £172 credit has now changed...... To 332 in debit now !

Still ongoing ....

[Mr Trophy]

Simpo Two said:

I pay my bill quarterly by transfer. It may cost a little more but the three months I save each year in not having to argue with a customer disservice department is well worth it.

Excuse my ignorance, but how does this work? Reading every month then billed at the third?

[Mr Trophy]

Glad it's not just me then!

[Mr Trophy]

I have CEOs email if I can forward onto you to help?

[Mr Trophy]

roofer said:

That Sir, would be very much appreciated !

YHM