Master Socket - new wire now going slow
Discussion
Knowing I shouldnt touch it I pressed on as really needed to get furniture back into the hallway etc post decorating. Telephone works but the internet is slow and maximum of .47 mbps.
We have a drop wire coming through the wall and into a connector from where standard BT cable leads to the NTE5 master socket.
So I have replaced the connector box which was yellow and fragile with a new one. The old one had the BT drop wire crimped to the standard 3 pairs telephone cable (rather than IDC'd in the connector box). The old 3 pair cable was very old and covered in years of paint and wall paper. So I simply used an IDC tool to connect the 4 drop wires to just 2 of the 3 pair wires in the new connector box (as I just need blue and white/blue for A/B connectors in an NTE5 master socket (as fitted by BT a couple of years ago)).
I assume I have done something wrong! I have rebooted the ADSL router. Strangely the telephone light was always yellow before and is now blue. The wiring is connected exactly the same as it was before.
I am going to pop out and buy some replacement cable, a new quality IDC tool and a new junction box.
When back I will try the old wire before replacing everything with new.
Any ideas...? Or I may just call BT and book a 'move master socket' job to get it sorted (the drop wire is a bit messy outside anyway).
We have a drop wire coming through the wall and into a connector from where standard BT cable leads to the NTE5 master socket.
So I have replaced the connector box which was yellow and fragile with a new one. The old one had the BT drop wire crimped to the standard 3 pairs telephone cable (rather than IDC'd in the connector box). The old 3 pair cable was very old and covered in years of paint and wall paper. So I simply used an IDC tool to connect the 4 drop wires to just 2 of the 3 pair wires in the new connector box (as I just need blue and white/blue for A/B connectors in an NTE5 master socket (as fitted by BT a couple of years ago)).
I assume I have done something wrong! I have rebooted the ADSL router. Strangely the telephone light was always yellow before and is now blue. The wiring is connected exactly the same as it was before.
I am going to pop out and buy some replacement cable, a new quality IDC tool and a new junction box.
When back I will try the old wire before replacing everything with new.
Any ideas...? Or I may just call BT and book a 'move master socket' job to get it sorted (the drop wire is a bit messy outside anyway).
oh ok thanks. The idc connectors were missing in the old box anyway. I have the BT forum looking at my router stats. Suspect the decorators turning stuff on and off plus me replacing cables has caused the service to be turned down at the exchange / upped the noise margin. Hopefully they will reset it.
Camoradi said:
BT do this all the time. If they detect any sort of disturbance on the line they reduce the IP profile to a lower level. It will recover after about a week. You can run a test here http://speedtest.btwholesale.com/ and see what your IP Profile is (on results page)
Alternatively if you call them they will try and blame it on your equipment whilst resetting it at their end (if you are persistent)
Thanks yes its set to 0.5 Mbps!Alternatively if you call them they will try and blame it on your equipment whilst resetting it at their end (if you are persistent)
Murph7355 said:
This. Be persistent.
Rural location here and have had this happen twice. After much persistence, an engineer allegedly checked some stuff and magically got 8mbps again.
Fibre is allegedly coming close to me soon. Will be interesting to see whether it offers any faster options (I Think I'm about 1.5mls to the cabinet).
Yeah its been 'coming soon' to me for a while but then after a year or so they changed the status to under review. Its now maybe never. Rural location here and have had this happen twice. After much persistence, an engineer allegedly checked some stuff and magically got 8mbps again.
Fibre is allegedly coming close to me soon. Will be interesting to see whether it offers any faster options (I Think I'm about 1.5mls to the cabinet).
Camoradi said:
BT do this all the time. If they detect any sort of disturbance on the line they reduce the IP profile to a lower level. It will recover after about a week. You can run a test here http://speedtest.btwholesale.com/. Run the initial test then do "Further Diagnostics" and your IP Profile is on results page.
Alternatively if you call them they will try and blame it on your equipment whilst resetting it at their end (if you are persistent)
BTCare just called. They have tested at their end and so no reason why I shouldnt be getting 2.5mbps. I am still seeing 0.47 and the ip is set of 0.5. They made no mention of a reset. Anyway they say its probably my fault so £120 call out for an engineer to come out (unless they find the problem to not be caused at my end). Alternatively if you call them they will try and blame it on your equipment whilst resetting it at their end (if you are persistent)
BT came out this week. one guy for most of one day and then two of them for another!
They "replaced" the wire from the exchange to the cabinet and the wire from the cabinet to the telegraph pole. They could then see 3.5meg at the drop wire as it enters my house. But still only .47 at the master. So they then defined 'my' internal cable as a problem and asked if BT had fitted it. Managed to provide a relatively politician style answer. So they replaced the cable. We are now have a 2.59mbps line (circa 1.9 download). So its fixed and slightly better than it was before the problem. They did make a bit of a mess of my newly decorated hallway which I had to touch up etc...
I am not sure if I will get a bill from BT for the work but even then it will probably be no more expensive than if I had paid them to replace the wire etc first of all AND I have the new wiring to the exchange.
Amazingly neither guy really seemed to know very much about the tech side.
They "replaced" the wire from the exchange to the cabinet and the wire from the cabinet to the telegraph pole. They could then see 3.5meg at the drop wire as it enters my house. But still only .47 at the master. So they then defined 'my' internal cable as a problem and asked if BT had fitted it. Managed to provide a relatively politician style answer. So they replaced the cable. We are now have a 2.59mbps line (circa 1.9 download). So its fixed and slightly better than it was before the problem. They did make a bit of a mess of my newly decorated hallway which I had to touch up etc...
I am not sure if I will get a bill from BT for the work but even then it will probably be no more expensive than if I had paid them to replace the wire etc first of all AND I have the new wiring to the exchange.
Amazingly neither guy really seemed to know very much about the tech side.
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