Eurotunnel getting worse and worse
Discussion
Anyone else notice this? I'm a semi-regular user and normally do 3-4 round trips a year. Recently I've experienced a noticeable drop in service standard. Of my three trips so far this year, I've been severely delayed on at least one of each of the two legs. In Easter, I spent three hours waiting to board on the outward leg due to "technical difficulties". Yesterday, I queued for about two hours on the return leg because all their computer systems were down, and had been all day.
Plus I think that the trains themselves are looking very tired. Toilets are often out of order (yesterday they were asking people to use the toilets in the terminal) and interconnecting doors often broken. The train interiors always seem very dirty and run down.
Costs seem to be going up as well. I wonder if Eurotunnel are just milking a cash-cow and relying on a virtual monopoly?
Plus I think that the trains themselves are looking very tired. Toilets are often out of order (yesterday they were asking people to use the toilets in the terminal) and interconnecting doors often broken. The train interiors always seem very dirty and run down.
Costs seem to be going up as well. I wonder if Eurotunnel are just milking a cash-cow and relying on a virtual monopoly?
And there was me, one of their first customers at 18 years old..... which was 19 years ago unless I've suddenly just turned 43 (and I REALLY REALLY hope that isn't the case!)
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