Goldcar Car Rental - Help

[KenJ]

Hi all,

In August this year my girlfriend and I spent 2 weeks in Tuscany, Italy. We arrived on 02/08/14 and rented a car until 07/08/14. This rental was prebooked through Holiday Autos and paid in advance on my credit card. When we came to pick the car up from Pisa airport I was charged an additional amount at the Goldcar desk for a full tank of fuel - unfortunately this was not optional! I returned the car on 07/08/14 with no damaged and circa quarter of a tank of fuel. An amount was then refunded back to my credit card roughly 3 weeks later for the quarter tank of fuel I returned the car with.

Skip forward to this evening and I was checking my credit card statement online and noticed a charge on 09/12/14 for 40 Euro by Goldcar italy. This is 4 months after the end of the hire period.

I am absolutely livid; in my mind this is tantamount to theft and is an unauthorised card transaction. The full amount for hire car and additional fuel was paid for in August.

Can anyone recommend an official UK based commission I can contact to make a complaint to?

Thanks for reading, apologies for the long post!

[KenJ]

Hi all.. Thanks for the information. I've contacted Goldcar, turns out some of you were right. They've charged me 40 euro as an administration charge for a fine. The fine will be sent to me soon and I've no idea how much it'll be for! Hopefully not too much!