Cancelled Easy Jet Flight

[bad company]

Greetings from Norway where Mrs BC are coming to the end of a great cruise which started and is due to finish in Copenhagen.

We were booked and checked in to fly home with EasyJet on Saturday afternoon but yesterday evening we received an email from EJ saying that the flight had been cancelled. No explanation was given.

We have re booked a flight for Sunday morning but this has obviously incurred an overnight stay in Copenhagen and we are flying to Gatwick rather than Luton.

Does anybody here have any experience of claiming compensation from EJ?

[bad company]

Looking like EJ are not going to be 'easy' to deal with.

Has anybody tried these guys:-

http://m.euclaim.co.uk

[bad company]

Flying Penguin said:

1. Fill in the form: https://www.easyjet.com/EN/Reclaim.mvc/Index
2. Wait a week or so before chasing them in writing (in case they don't get back to you): [e-mail]
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks

Edited by Flying Penguin on Friday 8th July 07:36

Thanks very much for that. The cancelled flight was for tomorrow so I will complete the claim from home next week.

[bad company]

Just completed the online form. Apparently they will respond within 21 days, lets see.

[bad company]

Flying Penguin said:

1. Fill in the form: https://www.easyjet.com/EN/Reclaim.mvc/Index
2. Wait a week or so before chasing them in writing (in case they don't get back to you): [e-mail]
3. You should receive an email from Easyjet confirming the amount of the compensation you are entitled to (in my case £ 280,00 for an overnight delay)
4. You should receive a cheque by post within 2-4 weeks

Edited by Flying Penguin on Friday 8th July 07:36

Just received the following from the airline:-


I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to London Luton.

Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule.

The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered ‘extraordinary’ then no compensation is payable.

Having checked the details of your flight (EZY2448), I can confirm that the reason for your disruption was due to (Other-Non Extra Reasons). This event is classified as non-extraordinary under EC Regulation 261/2004 and you will therefore be entitled to a compensation of 210.37 GBP (250 Euros) per passenger.

We’ll send you a cheque and this should be with you within 14 days from today.

[bad company]

Disastrous said:

Lucky man! I did more chasing only to be told that the 21 days begins when the team actually gets passed our claim, and that was only last week! fking incredibly st.

Cheque just arrived £420.74.