Discussion
I've been travelling on business for the last 12 years and up to 270 days per year.
I've had only one occasion during this time where I had something taken from my room.
I was a rather expensive watch taken back in 2008 from a hotel room in Los Vegas.
Fast forward to today.
I was in Bangelore last week before heading up to Hyderabad last weekend and then back to Bangalore on Monday.
Tuesday evening I had to make a complaint that a number of items were missing which, to some, will appear as unimportant.
The box which my aftershave bottle is kept in, the travel plastic bag for the airport security and a number of receipts.
All of which were, I assume, assumed to be rubbish and so taken away as such.
My point to the hotel was, in particular, that the reciepts were worth the stated amounts and so they may as well have emptied my wallet into the rubbish bin.
Hahah, the laugh was obviously on me as I just arrived at the airport and went to sort out my foreign money.
My second wallet that holds my various currencies is now empty.
I know the money was there on Monday and the only time the wallet has been left has been in my room when in the hotel restaurant for evening dinner.
I have used that hotel several times and the chain itself quite a few times across India.
I was going to make a reservation for next week but no more business from me.
I tip quite generously and would like to inform the various staff of their future loss but that would require another visit.
I don't expect the Manager to make an internal announcement.
Yes, my own fault leaving cash in my brief case but first time in 12 years from my brief case.
I've had only one occasion during this time where I had something taken from my room.
I was a rather expensive watch taken back in 2008 from a hotel room in Los Vegas.
Fast forward to today.
I was in Bangelore last week before heading up to Hyderabad last weekend and then back to Bangalore on Monday.
Tuesday evening I had to make a complaint that a number of items were missing which, to some, will appear as unimportant.
The box which my aftershave bottle is kept in, the travel plastic bag for the airport security and a number of receipts.
All of which were, I assume, assumed to be rubbish and so taken away as such.
My point to the hotel was, in particular, that the reciepts were worth the stated amounts and so they may as well have emptied my wallet into the rubbish bin.
Hahah, the laugh was obviously on me as I just arrived at the airport and went to sort out my foreign money.
My second wallet that holds my various currencies is now empty.
I know the money was there on Monday and the only time the wallet has been left has been in my room when in the hotel restaurant for evening dinner.
I have used that hotel several times and the chain itself quite a few times across India.
I was going to make a reservation for next week but no more business from me.
I tip quite generously and would like to inform the various staff of their future loss but that would require another visit.
I don't expect the Manager to make an internal announcement.
Yes, my own fault leaving cash in my brief case but first time in 12 years from my brief case.
I just wrote a long reply to you all, thanking and acknoledgiing my mistakes and then lost it in the bowels of my blinking phone.
Anyway, sorry not clarified, to say approx,.-
SP$10,-
AUS$10,-
C$45,-
US65,-
€85,-
Yes I've got lax after so many years without issue.
'Do not disturb' on the door but this trip I didn't.
Anyway, the loss of receipts was far more expensive than the cash.
It equates to a very unprofessional hotel that professes to be a business hotel.
The crap attitude when I complained of the missing receipts was the maker of my decision even before I discovered the empty wallet.
Every hotel knows that anything that is not in one of their many room bins means that it still belongs to the guest.
Yes I let myself down but....
Tomorrow I'll be speaking with their manager to see his response.
If he is dismissive then he will have a few things to deal with.
Just also to say, never used a room safe after advise from a US colleague.
My Indian colleague wants to open a report with the Bangelore police. He's upset because he booked the rooms.
Anyway next week I will be more interested in my normal first world problems, so ba11ick5, it's nearly weekend.
Anyway, sorry not clarified, to say approx,.-
SP$10,-
AUS$10,-
C$45,-
US65,-
€85,-
Yes I've got lax after so many years without issue.
'Do not disturb' on the door but this trip I didn't.
Anyway, the loss of receipts was far more expensive than the cash.
It equates to a very unprofessional hotel that professes to be a business hotel.
The crap attitude when I complained of the missing receipts was the maker of my decision even before I discovered the empty wallet.
Every hotel knows that anything that is not in one of their many room bins means that it still belongs to the guest.
Yes I let myself down but....
Tomorrow I'll be speaking with their manager to see his response.
If he is dismissive then he will have a few things to deal with.
Just also to say, never used a room safe after advise from a US colleague.
My Indian colleague wants to open a report with the Bangelore police. He's upset because he booked the rooms.
Anyway next week I will be more interested in my normal first world problems, so ba11ick5, it's nearly weekend.
Issi said:
I had to play devils advocate, but if the cleaner saw a pile of crinkled paper next to an empty box, then it's not a huge step to think that this was rubbish and to lob it into the bin.
I take your point but,the cleaners are normally trained not to take anything that is not binned. International. The whole experience makes me question this hotels training policy. Or lack of.
Happy to say I'm back in a hotel I can trust for the weekend 😊
Short update.
I returned to Bangalore today,
I checked into a different hotel but then went round to last weeks to speak with the Manager.
When I realised that I was coming back, I decided a face to face meeting would be better.
The Manager called in his Security and Services Managers so that they heard the problem directly from me.
They were apologetic regarding the discarding of the receipts and agreed that the employee would be given clear instructions in future.
For the missing money, the Security Manager will review the cctv footage.
They expect to come back to me later this week.
Glad I waited, better face to face.
I returned to Bangalore today,
I checked into a different hotel but then went round to last weeks to speak with the Manager.
When I realised that I was coming back, I decided a face to face meeting would be better.
The Manager called in his Security and Services Managers so that they heard the problem directly from me.
They were apologetic regarding the discarding of the receipts and agreed that the employee would be given clear instructions in future.
For the missing money, the Security Manager will review the cctv footage.
They expect to come back to me later this week.
Glad I waited, better face to face.
Edited by so called on Tuesday 23 August 15:50
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