Anyone know anyone at BT / BTOpenzone with some clout...?

[CubanPete]

My parents have been without a phone for a month now. Not a huge issue for most but they live in a rural-ish area so the only communication they have is occasional ability to text standing at the end of the garden, or to make calls they have to make their way to stand in a field about fifteen minutes away.

They are both OAPs and although generally fit and healthy they are not without medical issues.

BT have been 'king useless. Hours on the phone, and numerous engineers all reporting 'yes there's a fault at the exchange' (a fact not greatly helpful, particularly repeated) and they 'might be able to look at it in a week'. The finest line currently, is 'should be able to offer a discount for some of the time they have been without the phone', so insulting they would have been better off keeping their mouths shut.

This is the fourth time they have been without a phone in the last nine months. Can anyone help?

Thanks

[CubanPete]

Cheers guys,

I had already tweeted and not heard anything back.

I've also emailed the CEO... So hopefully will get a response.

[CubanPete]

Yes, I used @BTcare - I have now filled in an online form...

In a more exciting update I have had a call from Gavin Paterson's 'assistant' (CEO). It is going to be looked into by a senior team.

So fingers crossed.

Cheers all.

[CubanPete]

If anyone else needs it...

[e-mail]

[CubanPete]

So post call my Dad was left a message from the Indian call centre saying not to call before next Friday!

Since had a further call from the CEOs office, saying to take all contact not from them with a pinch of salt, and they will get someone on it first thing tomorrow...

[CubanPete]

Parents connected again.

Email above is the one to use, helpful and decent, but it shouldn't have taken a month to resolve.