Returning a purchase, or in this case not returning it.
Discussion
So no names of the company involved,
Mrs FiF ordered something off an extremely reputable company with whom she has dealt with before, ordering by phone and in their shops. Mrs FiF doesn't do internet shopping except by proxy, which is a source of friction, but that's another story.
Said item arrives, in a timely fashion, undamaged, but it is, in fact, when you see it in real life, a bit poxy really. Not worth the £35 she paid for it, at best a tenner if you were being generous.
So she rings the company up to arrange to return it on the grounds it's basically, a bit naff and not worth the money.
No problem they say, we'll refund the money immediately, and they did indeed. It's there back in the account.
The next bit of the conversation then went a bit surreal. Asking about the method for getting it to them, post or drop it off in one of their shops got the reply. "No thanks, just drop it in a charity shop of your choice."
Eh?
Never encountered this before, but anyway.
So what would your next move be?
Mrs FiF ordered something off an extremely reputable company with whom she has dealt with before, ordering by phone and in their shops. Mrs FiF doesn't do internet shopping except by proxy, which is a source of friction, but that's another story.
Said item arrives, in a timely fashion, undamaged, but it is, in fact, when you see it in real life, a bit poxy really. Not worth the £35 she paid for it, at best a tenner if you were being generous.
So she rings the company up to arrange to return it on the grounds it's basically, a bit naff and not worth the money.
No problem they say, we'll refund the money immediately, and they did indeed. It's there back in the account.
The next bit of the conversation then went a bit surreal. Asking about the method for getting it to them, post or drop it off in one of their shops got the reply. "No thanks, just drop it in a charity shop of your choice."
Eh?
Never encountered this before, but anyway.
So what would your next move be?
pincher said:
But you're not shaming really though, are you? You've had your money back and the charity profits from the company's generosity. Quite the opposite of shaming, I'd have said?
But the point is that it isn't shaming, but present company excepted, there will be people who would take advantage of them. This company does not deserve that imo.
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