Bloody ebay seller ratings
Discussion
Grrr - Battling with eBay 
I advertise my model kits for sale on eBay, and as they are manufactured to order each ad has a quoted dispatch time of between 10 and 20 working days depending on the complexity of the kit.
A few customers have failed to understand this ( or have not read the 'dispatch time' of the ad ) and send a message asking where their kit is. Unfortunately when they do this eBay automatically raises a non-delivery case against me ( even though the quoted dispatch time HAS NOT EXPIRED ! ). This then adversely affects my seller rating, and ebay then start applying selling limits to my account.
Thanks to this I can now only list a maximum of 10 items this month instead of the 80 or so I normally advertise. Given the wide range of models and parts I produce this is clearly insufficient to sell many of them Not selling anything then prevents me from improving my scores ( they are calculated on a rolling annual %age ).
Twenty minutes of online chat to customer service before the guy on the other end started to understand what I was on about. It has now been passed up for review but I'm not that hopeful
I advertise my model kits for sale on eBay, and as they are manufactured to order each ad has a quoted dispatch time of between 10 and 20 working days depending on the complexity of the kit.
A few customers have failed to understand this ( or have not read the 'dispatch time' of the ad ) and send a message asking where their kit is. Unfortunately when they do this eBay automatically raises a non-delivery case against me ( even though the quoted dispatch time HAS NOT EXPIRED ! ). This then adversely affects my seller rating, and ebay then start applying selling limits to my account.
Thanks to this I can now only list a maximum of 10 items this month instead of the 80 or so I normally advertise. Given the wide range of models and parts I produce this is clearly insufficient to sell many of them
Not selling anything then prevents me from improving my scores ( they are calculated on a rolling annual %age ).Twenty minutes of online chat to customer service before the guy on the other end started to understand what I was on about. It has now been passed up for review but I'm not that hopeful
Foliage said:
Thanks for the suggestion - willdo 
aka kerrly - I share your pain - many buyers simply don't read the advert, but ebay always sides with the buyer.
I even had a couple of instances where the buyer complained that a £10 conversion kit didn't include the £40 Airfix kit it was intended to convert - I pointed out to ebay customer services it was like buying a pair of windscreen wipers then complaining they didn't come with a car but they still sided with the buyer
I even had a couple of instances where the buyer complained that a £10 conversion kit didn't include the £40 Airfix kit it was intended to convert - I pointed out to ebay customer services it was like buying a pair of windscreen wipers then complaining they didn't come with a car but they still sided with the buyer
aka_kerrly said:
addsvrs said:
A case should not be able to be opened if the expected delivery date hasn't passed
Sorry I didn't spot this , this is the point I was getting at presented far more concisely! el stovey said:
What do you make MartG? Do you have a link or website?
Scale model rocketshttp://martins-models.co.uk/Sales/sales.htm
northwest monkey said:
To be honest, Ebay isn't the place for selling that sort of stuff as I think you're finding out.
It has worked out fine for the last seven years - for every kit sold via my website or other means I've sold 10 via ebay - just the relatively new 'selling allowances' crap and the way they allow non-delivery cases to begin before the quoted delivery date has been reached are causing problems, and not just for meFoliage said:
Am now doing that tooGassing Station | The Lounge | Top of Page | What's New | My Stuff