John Lewis comedy.

[lowdrag]

Now I thought this was a company that was supposed to care. I bought my daughter a new TV for the kids, a nice shiny LG 42" smart thingy. The wi-fi has bust, so JL confirm they'll pick it up under guarantee one Sunday. Of course, they don't turn up and deny they ever said that, but my daughter, being a Telegraph journalist, kept the recorded call. Ho-hum, a few days later they turn up, one Pole with poor English and a deaf chap. Pole asks to borrow a screwdriver to take TV of wall bracket. Daughter says go get your own. Two weeks later, TV still away, has been "lost", then "found" and is supposed to be delivered Monday. I told her to check serial number to see if it is the same TV, if not demand paperwork for new replacement or refuse second hand one delivered in place of original, make sure everything works before they leave, and also to make sure the external hard drive velcro'd to the back is still there. They insisted they had to take it with them "in case it was the cause of the problem". Be interesting to see the outcome.

Two weeks back I watched the Watchdog programme on fridges, which was pretty frightening and worth looking up if you are in the market for a new fridge. Many now have plastic backs and not steel, catch fire and burn the house down. The steel backed one put the fire out itself by starving it of oxygen. So I asked JL if they could mark on their site which were which, since when I phoned a store no one had a clue. The reply? "Phone the store. Thank you for your enquiry. Have a nice day".

Jesus; in my day it was a store that was renowned for its service. Never again.