eBay return - how to get eBay involved?

eBay return - how to get eBay involved?

Author
Discussion

R E S T E C P

Original Poster:

660 posts

106 months

Saturday 21st January 2017
quotequote all
I have been sent a fake item on eBay. Photos/description of genuine OEM part, but cheap unbranded part sent instead.

I raised a return dispute but he's not interested. It says I have 8 days to work it out with him before eBay intervene. Is there any way to speed that up? Should I dispute direct with PayPal?

R E S T E C P

Original Poster:

660 posts

106 months

Monday 23rd January 2017
quotequote all
Is it OK to leave negative feedback in the meantime? Or should I wait until the whole thing is resolved when eBay intervene?

I've been on eBay over 10 years and this will be the first negative feedback I leave. I've been sent fake items before, but never had a seller be so nasty and argumentative when they're in the wrong!