Deeply impressive home delivery service

[zcacogp]

Chaps,

Home delivery services are grumbled about on here regularly. And rightly so in my opinion.

I have just however had the opposite experience.

Bought an item (car part) from a German supplier. They posted it on Thursday afternoon, and gave me a tracking number for their delivery company - DPD Deutschland. This tracking number seems to mean that the location of the item can be checked precisely - the date and time it arrived at each depot on the route, with the full address of the depot.

I checked the website this morning to find that it had arrived in London at 0642 this morning. I therefore expected it to be delivered to my house tomorrow ... however I have just checked the website again to discover that it had been updated again. "08.11.2010 12:06 Zustellung an: SINGH AT 49" ("Left with SINGH AT 49") - my next-door neighbours.

I can't get that level of service detail from ANY of the UK delivery companies. And certainly not at that cost - two working day shipping from Germany to the UK for EUR16 (about £14.50p).

I am deeply impressed.


Oli.

[zcacogp]

I honestly don't know.

I know that DHL doesn't. Parcelforce (Royal Mail) claim to, but their tracking information on their website is so laughably outdated as to be comical. (And significantly less than useful.)


Oli.

[zcacogp]

paprika said:

Trust me , this is completely the norm within the EU...

That is what I fear. Once again, we are light years behind that which our continental cousins expect as 'normal'.


Oli.