Brand new A3 breaks down... Dealer then goes Golfing in it..
Discussion
My good friend, who will remain nameless while this affair gets sorted out, decided to treat herself, using her hard earned cash, to her first ever new car.
She is 25 and works jolly hard, so this purchase was a really big thing for her, as would buying a brand new car be to anyone.
She goes to her local main Audi dealer, chooses a nice A3 Sportback S-Line, picks the colour and the options, then waits a couple of months for it to be delivered, finally gets car.
Really likes car, cleans it religiously every week and keeps it pristine.
Few weeks into the ownership, the car refuses to start on a couple of occasions. Dealer is called. Car is taken away and then she is told there is "Nothing wrong with it".
Car fails to start yet again, gets taken into dealership again. They phone her and then decide that yes, the fuel pump is knackered and will fix it. Car stays there for nearly 2 weeks.
Gets car fixed finally and she is told to come and get it, but unfortunately has to send this email to them later on:
Subject: XX11 XXX
Hi XXXXXX,
Thanks again for all your assistance so far, however I have some concerns.
As you know, I collected my vehicle this afternoon. I have just opened the boot to find inside a receipt and score card for 2 x 9 Hole Junior golf pass for Allerton Golf Course, paid for at 2.47 yesterday (Sunday) afternoon. There are also multiple scuffs to the backs of both front seats as well as what looks like tree debris in the boot. I have not had anyone at all in the back of my car and the marks look like those that occur when children sit in the rear of a vehicle and knock the back of the front seats with their shoes, these marks have not been caused by my usage. I am also sure that there was no tree debris in the car boot prior to it being handed over to yourselves.
There may be a perfectly reasonable explanation, but to me it looks like someone has taken their two children to Allerton Golf Course for a round of golf on a Sunday afternoon in my car.
Whilst I understand that the vehicle needed to be driven to establish that the faults had been corrected, I do not feel that this is an appropriate use for my vehicle whilst it is in Audi's possession awaiting repairs.
Please can you let me know what your policy is in regards to the use of my vehicle without my consent, and also what my car was doing in Allerton or a Sunday afternoon, when I presume your service department isn't even open, or of it wasn't in Allerton how the receipt got into my car and the scuffs on the back of the seats?
I look forward to your response.
XXXXXXX
Now, if anyone had spent hard earned cash on a car which was their prized possession and kept it 'as new', you would be pretty annoyed by the disrespect shown here wouldn't you??
She is 25 and works jolly hard, so this purchase was a really big thing for her, as would buying a brand new car be to anyone.
She goes to her local main Audi dealer, chooses a nice A3 Sportback S-Line, picks the colour and the options, then waits a couple of months for it to be delivered, finally gets car.
Really likes car, cleans it religiously every week and keeps it pristine.
Few weeks into the ownership, the car refuses to start on a couple of occasions. Dealer is called. Car is taken away and then she is told there is "Nothing wrong with it".
Car fails to start yet again, gets taken into dealership again. They phone her and then decide that yes, the fuel pump is knackered and will fix it. Car stays there for nearly 2 weeks.
Gets car fixed finally and she is told to come and get it, but unfortunately has to send this email to them later on:
Subject: XX11 XXX
Hi XXXXXX,
Thanks again for all your assistance so far, however I have some concerns.
As you know, I collected my vehicle this afternoon. I have just opened the boot to find inside a receipt and score card for 2 x 9 Hole Junior golf pass for Allerton Golf Course, paid for at 2.47 yesterday (Sunday) afternoon. There are also multiple scuffs to the backs of both front seats as well as what looks like tree debris in the boot. I have not had anyone at all in the back of my car and the marks look like those that occur when children sit in the rear of a vehicle and knock the back of the front seats with their shoes, these marks have not been caused by my usage. I am also sure that there was no tree debris in the car boot prior to it being handed over to yourselves.
There may be a perfectly reasonable explanation, but to me it looks like someone has taken their two children to Allerton Golf Course for a round of golf on a Sunday afternoon in my car.
Whilst I understand that the vehicle needed to be driven to establish that the faults had been corrected, I do not feel that this is an appropriate use for my vehicle whilst it is in Audi's possession awaiting repairs.
Please can you let me know what your policy is in regards to the use of my vehicle without my consent, and also what my car was doing in Allerton or a Sunday afternoon, when I presume your service department isn't even open, or of it wasn't in Allerton how the receipt got into my car and the scuffs on the back of the seats?
I look forward to your response.
XXXXXXX
Now, if anyone had spent hard earned cash on a car which was their prized possession and kept it 'as new', you would be pretty annoyed by the disrespect shown here wouldn't you??
Edited by NinjaPower on Tuesday 23 August 17:04
Synchromesh said:
markmullen said:
anonymous said:
[redacted]
Yes, very rare.You've heard of it happening before, how many issue free services have you not heard about?
In 8-9 years in the trade I've never known anyone take one out for a jolly without the customer's consent.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
Update...
It was the Service Manager that had taken it home to use for the weekend! And yes, he had indeed been golfing in it!
He grovelled extensively on the phone this morning.
They are collecting the car off her, giving herva courtesy car and then they will give the car a full valet to remove any trace of the 18 hole course, plus replace the backs of the driver/passenger seats that have been scuffed by shoes from people in the rear seats.
It was the Service Manager that had taken it home to use for the weekend! And yes, he had indeed been golfing in it!
He grovelled extensively on the phone this morning.
They are collecting the car off her, giving herva courtesy car and then they will give the car a full valet to remove any trace of the 18 hole course, plus replace the backs of the driver/passenger seats that have been scuffed by shoes from people in the rear seats.
Rochester TVR said:
Custard test?
I can't provide photos of the young lady as is normally 'de rigueur' on PH simply as she will not thank me for it!
Secondly, she is now satisfied with the outcome as follows:
Audi have fully apologised.
Car fully Valeted and detailed to remove any trace of a golf course or usage by any Audi staff.
Seat panels replaced with new ones as per my earlier post.
Tank of fuel.
She is happy with that and does not require to take it further
Garlick said:
1bhp said:
Which audi dealer was this? my brother in law works for an Audi dealership i pointed him to this thread but hes not heard from any of his work work college's about which dealer did this but they are all desperate to find out who it was ( seems to be some friendly banter rivalry with other dealerships)
But let's not name them as that would break our N&S rules Plus it wouldn't be fair on the dealer until they got the opportunity to rectify things
Although I can see why it would provoke amusement and ridicule amongst the Audi network
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