New car dealer has lost keys

[wevster]

My Sister in Law ordered a new car from Peugeot which she was due to pick up last Friday. She got a call last Friday informing her that they had lost the keys and therefore she could not pick it up. She has been told that they have ordered some new keys on special delivery but they are unsure when they will arrive.

Despite numerous calls to the dealership they keep fobbing her off.

Does this seem a bit suspect?

Can she reject the car and get her money back as she is so pissed off with the situation?

[wevster]

philmots said:

Are you for fking real?

She is so pissed of with the situation that she would rather now take her hard earned cash somewhere else.

She has seen the car but didn't really have a good look around it, she's going down tomorrow to try and get some answers.

Surely if they had ordered some new keys they should know when they are coming in?

Also would it be possible to take the keys from another similar car on the lot and code them to her new car?

[wevster]

Keys have now arrived and she now has the car.

She had a good check around the car and it seemed fine.

[wevster]

iva cosworth said:

Massive over reaction then

No I don't think so, she has spent a lot of her hard earned cash (13k) on a new car and expected it to be delivered on time. They were evasive on when the keys would turn up and also treated her like she was being a pain when all she wanted was the car she had paid for.

It's a shame they behaved in the manner they did, they have Guaranteed that they will now get no repeat business.

Edited by wevster on Saturday 9th March 11:24

[wevster]

VinceM said:

This doesn't help, sorry, but why on earth did she buy a Peugeot???

So what 13k car would you have gone for?