Should a dealer provide two keys for a second hand car?

[TeaVR]

Afternoon all.

Just chopped our car in for a Volvo XC90. After coughing up the difference, signing the paperwork etc we asked where the spare key was. I know we should have asked if there was a spare key prior to doing the deal - but with everything else going on, that was something we missed.

Dealer says he can source one 'quite cheaply' for us, but thinking about it, one of the reasons I bought from a dealer was so that I didn't have to worry about the crap that sometimes goes along with buying a car privately. I suspect his has no intention of sorting this out

So, is it really the dealers responsibility to provide two keys, or is this just going to be an expensive lesson for me Quick Google and it looks like a spare is getting on for £300. Not the best Saturday afternoon!

Thanks!

[TeaVR]

Thanks guys.

Not a main Volvo dealer, but a sizeable dealer.

Ta

[TeaVR]

User33678888 said:

How many previous owners does it have? It is worth giving them a call, explaining the situation and offering a bottle of scotch. Speaking from experience here.

1 previous owner. Dealer is going to call her. If I get no joy I will call her.

I appreciate that I should have been more thorough in the transaction. An expensive lesson to learn and probably tough cheese!

If the dealer can sort things out then great. I will of course give him the opportunity to do so.

For all those dealers that read this, I appreciate that you can't check every piece of equipment is in place on every car. However, things like spare keys I feel are a different issue. The bottom line is that if this isn't sorted by the dealer, I would never use him again and certainly wouldn't recommend him. I think for the price of a spare key, it's a silly attitude. I wouldn't run my business that way.

Thanks for all the responses and pointers on this. Very much appreciated!

Ta

[TeaVR]

rallycross said:

Should customers always provide keys when trading in?
Many don't

Mine did. Two.