Do Halfords really understand about cars or customers?

[555 Paul]

Halfords adverts are always typically very bad but their latest "we fit" advert on the radio is on another level. "When changing a bulb let it cool down first" "ouch it's hot" smash!

Errr if you're changing a bulb isn't that because it's already broken and there for won't get hot? And even if that is the case why would it bother you that you've dropped and broken the old one!

Their adverts seem like they're aimed at the clueless and it puts me off of using them, I went into my local Halfords recently to purchase a Halfords advanced ratchet repair kit and they managed to give me the wrong kit despite me pointing out my ratchet in the cabinet...

[555 Paul]

Sump said:

Intermittent bulb problem.

People generally change their bulb at home, smashed glass isn't a good thing to have around your driveway with kids around etc.

No one is forcing you to buy from there.

The cabinet has a glass approximately 80cm away from the goods. You will stand about 80 cm infront of the glass. Therefore you are stood about 1.5m away from the goods. With the helper stood on either your left or right you with you pointing at the goods, there is no chance in hell of being 100% sure what you are pointing at. Usually they would half grab the tool and ask is this the one you're after.

You're just looking for problems here. Are you between 40-60 years old?

I go to Halfords frequently, I know what I want and I use my trade card, never had an issue.

No I am not between 40 and 60 years old and the staff behind the counter should know their own products. When I questioned him about the wording on the packaging he stated that they had changed the packaging and it'd be find.

[555 Paul]

Sump said:

Halfords pro range is also excellent and has a briiliant no quibble warranty. You are a goon.

Edited by Sump on Friday 24th October 22:05

It is good stuff but they don't warrant "moving parts" so they sell you a kit to fix ratchets.

[555 Paul]

Zoobeef said:

555 Paul said:

Sump said:

Halfords pro range is also excellent and has a briiliant no quibble warranty. You are a goon.

Edited by Sump on Friday 24th October 22:05

It is good stuff but they don't warrant "moving parts" so they sell you a kit to fix ratchets.

Last time I swapped some bits a few months ago I was told they had changed supplier again. Back to one as good as when it was professional stuff, and they are that confident with the new stuff the ratchets are now under warranty.

I went back into one of their other stores today with my ratchet and the repair kit and the guy was surprised that it was totally different so he just replaced the ratchet for me free of charge without even asking for the original receipt! Good to see that they do have good guys working for them Well chuffed with their customer service on this occasion.