Bit of help embarrassing an insurance company please!

[Gregewazix]

Hi people, I'm not a twitter/facebook person but could people please share/tweet this outrageous problem I'm having with the ironically named 'Quote Me Happy Insurance Co'

I'm picking up my new, just released Mini Cooper 5 door hatch next tuesday, I tried to change details on line at Quote me Happy but the new model isn't listed so called them. They say they don't know when the new model will appear on their list so it will probably be two weeks before they can cover it - Full stop refused to do anything.

Great! so the news is that Quote Me Happy Insurance customers will be refused cover on their new Mini 5 door hatch until an unknown date in the future when QMH have heard of it and add it to their system!

I did mention that they may expect a bit of publicity so any help is appreciated, cheers

[Gregewazix]

oldcynic said:

I take it they are offering a full pro-rota refund for the remainder of the policy term, so that you can buy a policy elsewhere?

Nada, salt in the wounds is that normal T&C apply to changes and cancellations ie charges made! Jokers

[Gregewazix]

xRIEx said:

The insurance groupings/vehicle listings are maintained and released by the Association of British Insurers, it's nothing to do with Aviva or their system. They couldn't quote you if they wanted to as they don't know what insurance group the vehicle will be so they don't know which base rate to use.

I've just checked on the broking system I have access to and there's no 5 door hatchback MINI - this will most likely be affecting all insurers and brokers. I remember the same thing when the 997 was released, vehicles were delivered before insurance lists were updated.

Strange then that the new 5 door models ARE listed on comparison websites like Meerkat but Quote Me F'ing UHappy not going to list it for two weeks or so!

[Gregewazix]

ging84 said:

mini driver in call centre worker couldn't give me exactly what i wanted and it's the end of the fking world shocker
it's this kind of whiney bhing st that gives mini owners a bad name
go a read the no naming and shaming policy before you have to post a 2nd whiney bh fit about where did my thread go

Ging dude! What's with the sociopathic hostility I think we actually know each from way back? Weren't you the kid that stabbed the school hamster and ate his own boogers in a sandwich, hows life turning out? hopefully the med's will kick in and you can join society as a reasonable human being sometime.

[Gregewazix]

ging84 said:

Sorry i was being rather harsh, but this thread still blatantly breaks the forum rules on naming companies, quote me happy is actually the name of the insurer, it's not a pseudonym like jolly sailor insurance or hadrian sucks like many people go with.

Does the dealer not offer 7 or 21 day drive away insurance?
this will probably give you a bit more time for the insurer to get the model on it's records.
Also don't simply accept the word of a part time sunday call centre numpty, try calling up again on monday.

Ging thank's for the apology which I wasn't expecting given the weird level of hate generated by my appeal. My post was a genuine call for help from fellow Piston Headers against an insurance company that's offering sub-zero customer service. Anyway apology accepted mate and the issue about naming and shaming is taken on board, I wasn't aware of it.

As mentioned in my post the issue had gone to a manager at the unnamed call centre and the message about either looking elsewhere or SORN'ing my new car came from the manager. I have seven day insurance from Mini but my unnamed company say it may take them two weeks to get the car listed and isn't really the point. Most other companies have the new Mini 5 door listed or offer to cover it as the 3 door with a note on file as others found. So unfortunately it looks like I'll have to actually PAY THEM a fee to cancel the policy which has 6 months to run and buy a new policy just because they can't be bothered to update their database regualrly. If I don't pay the cancellation fee they won't supply the proof of NCB that's why I thought they needed a kick up the dingle berries. I've sent a howler to customer services so will see if they get something sorted when the suits in their Social Media Management Team start work on Monday (yes they have one).

[Gregewazix]

cat with a hat said:

Sorry, but why does it have to be through "quote me happy"? I'd go elsewhere.

Cat', I've already paid a years premium with QMH on my current Mini, QMH aren't going to have my new 5 door model listed on their database for 14 days even though most other insurers have it. Because of this QMH won't insure my new car and say I have to cancel my policy which results in zero refund plus me paying them a cancellation fee! If I don't they don't provide proof of NCB, I'm being shafted because they are too dull to load new car data like everybody else has and there appears to be sweet FA I can do.

[Gregewazix]

Surveyor / Paul,

Good suggestions I like those ideas, cheers

[Gregewazix]

Cheers guys, some more calls and the threat of more publicity got an apology and promise of a refund of my remaining policy and waiving the cancellation fee even though the 'computer still says no'. I won't use them again as they don't actually have a customer service call centre or telephone number I had to use a hacked number published on the web. Lesson learnt

[Gregewazix]

V8LM said:

Is you car different then?

Yes its different, it's the new 1499cc petrol 5 door Cooper chilli, apart from the engine the base, pepper and Chilli are regarded as separate models and insurance groups are therefore different as well, Quote Me Happy don't list some new mini models so wont insure them(not naming and shaming just a fact confirmed by QMH).

[Gregewazix]

TankRizzo said:

To thicken the plot somewhat, part of my remit at work is a large salary sacrifice system which interfaces with an insurance broker linked to Aviva. If we can't retrieve an insurance cost for a car then they don't show up on the system as selectable.

Yours definitely appears to be..

As you say Aviva and Quote me Happy are the same company, I've re checked QMH the model is still not listed, crazy. I suppose it's a case of getting the customer service you pay for, QMH are cheap which isn't always the same as being good value.