Issue with delay of delivery of new car - Advice?
Discussion
Recently my partner bought a new car from Ford. The deposit was paid on the 12th of January, and we were told the car should be delivered by the 23rd January. Today we were told that the car is being held in their Dagenham facility for inspection, and is likely to be held for 2 weeks. As we have completed the finance paperwork, we are due to begin paying for the car from the 1st February, however it looks like we will be without a car until mid February. The dealership is unwilling to offer us an alternative car in the interim, as they say that the dealership is not at fault for the delay, rather the issue is with Ford.
What would you do in this scenario?
What would you do in this scenario?
Mopar440 said:
It does sound very much like bodywork repairs. I wouldn't accept a brand new car that has just had bodywork repairs, paintwork, etc. Get them to sign something that states that the car has had no bodywork repairs and is finished in factory paintwork. If they are unwilling to do this, then walk away.
Thanks, I will do this. Krisswfc said:
If you are due to make the first payment in February it sounds to me like the finance company think you have taken delivery already, you need to get on the phone to the finance company and tell them what's happening as I don't think they would be happy about having already transferred the cash to the dealer who hasn't delivered the car yet
The deposit covers the first payment, which according to the finance agreement covers the period from the 1st February-1st March. We signed the finance deal as were told that this is typically done the day before car acquisition, as it takes a day for processing to be complete prior to being able to drive away.
They have now offered us a car to drive in the interim, however they say my partner will not be insured to drive it, as their insurance only covers UK licences, (not EU), hence it may only be driven by me. I find this peculiar as they were willing to sell her a car on her licence, and the car comes with driveway insurance. I'm headed into the dealership to speak with them now.
They have now offered us a car to drive in the interim, however they say my partner will not be insured to drive it, as their insurance only covers UK licences, (not EU), hence it may only be driven by me. I find this peculiar as they were willing to sell her a car on her licence, and the car comes with driveway insurance. I'm headed into the dealership to speak with them now.
So I think we had a reasonable outcome.
Our car has apparently been delayed due to a manufacturing defect with the dashboard of recent Fiesta ST's, therefore apparently all Fiesta ST's entering the country are stopped at Dagenham to be repaired/reworked. They do not know how long it will take, Ford simply issued a noticed saying that it could be upto three weeks, (from last Friday).
The dealership did offer a car, however my partner was unable to drive it because the dealerships insurance did not cover EU licences. We subsequently came to an arrangement where we would purchase our own temporary insurance on this car, and they would cover the cost in fuel vouchers.
Thanks to all for your previous suggestions.
Our car has apparently been delayed due to a manufacturing defect with the dashboard of recent Fiesta ST's, therefore apparently all Fiesta ST's entering the country are stopped at Dagenham to be repaired/reworked. They do not know how long it will take, Ford simply issued a noticed saying that it could be upto three weeks, (from last Friday).
The dealership did offer a car, however my partner was unable to drive it because the dealerships insurance did not cover EU licences. We subsequently came to an arrangement where we would purchase our own temporary insurance on this car, and they would cover the cost in fuel vouchers.
Thanks to all for your previous suggestions.
So I think we had a reasonable outcome.
Our car has apparently been delayed due to a manufacturing defect with the dashboard of recent Fiesta ST's, therefore apparently all Fiesta ST's entering the country are stopped at Dagenham to be repaired/reworked. They do not know how long it will take, Ford simply issued a noticed saying that it could be upto three weeks, (from last Friday).
The dealership did offer a car, however my partner was unable to drive it because the dealerships insurance did not cover EU licences. We subsequently came to an arrangement where we would purchase our own temporary insurance on this car, and they would cover the cost in fuel vouchers.
Thanks to all for your previous suggestions.
Our car has apparently been delayed due to a manufacturing defect with the dashboard of recent Fiesta ST's, therefore apparently all Fiesta ST's entering the country are stopped at Dagenham to be repaired/reworked. They do not know how long it will take, Ford simply issued a noticed saying that it could be upto three weeks, (from last Friday).
The dealership did offer a car, however my partner was unable to drive it because the dealerships insurance did not cover EU licences. We subsequently came to an arrangement where we would purchase our own temporary insurance on this car, and they would cover the cost in fuel vouchers.
Thanks to all for your previous suggestions.
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