New car delivered with ruined paint. Any advice?
Discussion
Just been to have a look at my neighbours brand new Shogun that he had delievered a month or so ago. It came with what look like water marks all over it. The local dealer have had it back twice to 'valet' it and it's just come back this week after another go. However having looked at it myself it looks like it's been sprayed with some sort of corrosive liquid as the top layer of paint is actaully removed. You can feel a lip on the paint with your nail. This is all over the entire car, plastics and glass are marked too. The supplying dealer are refusing to take it back and hung up on him this morning. So basically wondering what he should do from here to get it fixed or from the state of it I would think he should get a replacement.
He thought it was just rain on it when it was delivered. He phoned the supplying dealer this morning to say he doesn't want it anymore but they hung up on him. Suppose formally rejecting it in writing is what he should do now. And yeah it's an expensive car and not acceptable at all. Have tweeted Mitsubishi UK on his behalf, awaiting their response. It's absolutely covered
KTF said:
Has your neighbour actually been to the dealer and spoken to the face to face? Have they also called Mitsubishi UK about this?
He's been to the local dealer three times as they said they could rectify it. Supplying dealer is 100 miles away as they gave him a better deal but are being unhelpful via phone. And yeah he's contacted head office too hence why I thought I'd post on here asking for a bit of advice Edited by KTF on Friday 22 May 15:38
Andy RV said:
How retarded is the dealer to allow car with that paint work to leave the premises?!
From that and his subseqeent dealings with them; very! I know a very good detailer so maybe I could ask them to see if it's at all salvagable or put in writing that it's not then help him with a formal rejection of itGassing Station | General Gassing | Top of Page | What's New | My Stuff