Main dealer - OEM parts

Main dealer - OEM parts

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Discussion

speedking31

Original Poster:

3,557 posts

137 months

Sunday 24th May 2015
quotequote all
If you get your car serviced at a franchised main dealer for the same brand should they always use OEM parts for service items? e.g. Ford oil filter not aftermarket or unbranded?

Is that just an expectation, or is it written somewhere? I would expect that's part of why you pay extra and why a car with full dealer service history is worth a bit more.

speedking31

Original Poster:

3,557 posts

137 months

Sunday 24th May 2015
quotequote all
So there are no 'rules' then? I'm surprised that the manufacturer doesn't insist on the use of OEM parts as part of the franchise conditions.