Nissan warranty claim idiots

[MajorProblem]

Wife's car lost air con from 100% to 0% in a flash, I pop bonnet and check the gas pressure - there is none. A quick Google tells me that the AC pipes can crack or snap near the compressor.

So we find the pipes cracked, a quick blast of air into the system confirms, so we book it in for warranty repair.

At the garage explain to the service guy...

Me, The pipes cracked on the air con system

Them, It might just need a regas

Me, No the pipes cracked

Them, well we do a re-gas first anyway that's £60 can't claim on warranty

Me, but the pipes fked, Jesus Christ

Them, well if the regas (£60) doesn't work we'll put some dye in to find the leak another £60 I can't claim back

Me, why not use your eyes?

Them, we need to use the dye to trace the leak

Me, FFS

Them, when it's fixed we'll regas it again for another £60 you can't claim back

Me, YAY. Wish I ripped the fking pipe off.

Worth going to Nissan UK about this?

[MajorProblem]

Wife's picked the car up, they've re gassed it and told her to bring it back for leak checking another day ffs.

I don't imagine it lasting more than 12hrs.

They also said the cars never been serviced as the service light was flashing but had to back pedal a bit when my wife told them that they'd carried out the servicing and not bothered resetting anything.

Morons.

[MajorProblem]

Yep, cars also leased so little choice.

[MajorProblem]

It was on Jeremy Vine at lunch about people re gassing air con as if they have some kind of quota to make.

[MajorProblem]

They don't even understand that pipes flex or suffer from vibration under dynamic conditions.

We had to pay for regas - you can tell already it's going off £60. If it wasn't so hot and the wife being pregnant id not bother.

I've lodged a complaint with Nissan UK.

[MajorProblem]

Thread update,

A/C now totally bksed, possibly due to running with low/no refrigerant?

Main dealer now having to carry out £2k worth of warranty work - they just rolled their eyes when I said I'd highlighted the fault at the previous visit.

Also the car has been for a major service today @ £260, on the report from the service it says the oil needs changing because the service indicator is at 0 miles,

1 - it's in for a fking major service, do you not change the oil then?

2 - the service indicator is at 0 because you never fking reset it after a service.

I give up.

Edited by MajorProblem on Friday 18th September 21:45

[MajorProblem]

Another update,

Mrs took car in and dropped it off for compressor renewal taking the hire car for the rest of the day, at dinner they rang her to say we are not dealing with Nissan anymore come and get your car NOW.

So we have the car back not fixed and need another Nissan dealer to look at it, they need to take it in for another diagnosis and then effect repair when happy.

To say we are fking pissed off with Nissan is an understatement.

We've had to pay for their incompetence (paying for re gassing) and the wife has had to have time off work every time to take the car in.

[MajorProblem]

TooMany2cvs said:

<looks back to page 1 of thread, 3rd July> Now, what was it I suggested back then?

The car is leased - we were told to take it there.

[MajorProblem]

TooMany2cvs said:

To a Nissan dealer.

Lease company called and told us that dealer. Presuming as it was the nearest one and I didn't have to go 60 miles out my way to the next one.

Sheepshanks said:

Normally leasing companies will arrange collection and delivery.

Nope.