How would you deal with this eBay buyer?

[copestake]

Guy brought a part from last Thursday morning & requested I dispatched same day. He paid for express 24 delivery by Parcelforce.

I took the parcel to the post office at 3pm (because I was work) & marked as dispatched on eBay.

On the Friday afternoon I receive an arsey message in broken English complaining it's not arrived. I kindly stated that I'd dispatched same day as soon as I could on the service he paid for & provided tracking information.

Anyway according the tracking information it wasn't collected from the post office until mid day Friday so it will be no doubt delivered Monday but this morning I received a message saying he wants his money back. How would you proceed? Obviously I will decline but will eBay side with him and leave me out of pocket? Also assuming I will get bad feedback will eBay remove it?

Good day

[copestake]

He really doesn't have an argument but it's annoying he believes it's my fault & is likely to leave bad feedback. I do have returns accepted but seeing as he's that desperate I doubt he will be sending it back.

Holding back the urge to tell him how it is.

[copestake]

Thanks for the replies guys.

The shipping method was express 24. There was no mention of next day.

Don't get me wrong I can see his side but he's failing to see mine.

What's also concerning me is he asked if he could send it back if it doesn't work. I'm fully expecting him to play that card and send me his part that didn't work back.