Car sales surveys unfair?
Discussion
A week after purchasing an almost new car (65 plate, 2k miles) and I've received a phone call from the saleswoman, asking why I marked her 4 stars out of 5 on the survey. She explains that she felt she did everything right and can't understand why I marked her down by 1 star. She seemed to be taking it quite personally.
Except I didn't mark HER down. The survey explained that I was rating the whole experience, not just the sales woman.
I marked them down because they promise that cars requiring a service in the next 6 months will be serviced before being sold. Mine wasn't serviced, despite being due in 4 months. Apparently this is because it's a 'Ford Direct' car, and comes under different standards. Ford Direct cars are only serviced if they are within 3 months of requiring a service. Nowhere is this explained on their website, and I find it strange that Ford Direct cars are less well looked after than the older cars on their forecourt.
Anyway, now I feel bad as the saleswoman has lost her bonus for this month because of me. But they need to make their surveys clearer.
Except I didn't mark HER down. The survey explained that I was rating the whole experience, not just the sales woman.
I marked them down because they promise that cars requiring a service in the next 6 months will be serviced before being sold. Mine wasn't serviced, despite being due in 4 months. Apparently this is because it's a 'Ford Direct' car, and comes under different standards. Ford Direct cars are only serviced if they are within 3 months of requiring a service. Nowhere is this explained on their website, and I find it strange that Ford Direct cars are less well looked after than the older cars on their forecourt.
Anyway, now I feel bad as the saleswoman has lost her bonus for this month because of me. But they need to make their surveys clearer.
raceboy said:
I'd have been informing her that the 'last' star on any survey is only achieved if the individual has gone beyond the call of duty, if oral was offered on the test drive then 5 stars. 
She wouldn't have been able to reach. My Wife was occupying the passenger seat so the saleswoman was in the back.Toyoda said:
Well boo fking hoo. Not your problem! Her phone call to you wasn't going to change her bonus (or lack thereof) and served no purpose other than to make you feel bad. Maybe the bint should get a proper job.
Well actually, I agreed to bump it up to 5 stars but explain in the comments that the website appears to be deliberately misleading.Gassing Station | General Gassing | Top of Page | What's New | My Stuff