Enterprise Car Rental - odd questions...
Discussion
I have hired a LOT of cars in my time. From the late 90s for about 10 years I probably had at least 10 or 15 per year.
More recently its perhaps 1 or 2 a year. Mainly Spain, France etc.
Last week I hired a car from Enterprise. Last time I used them (in the UK) was a couple of years ago.
Turned up, gave them my reservation number, DL, DVLA code etc. All going well.
Then the questions start.
Who do you work for?
Err why do you want to know that.
"well we are *giving you* a 20 grand car we need to know where to come and find you if you don't return it".
Er well that's a bit pointless given I am taking the car to the South and we are in the North...
Next question... what is your position at that company. Again why?
I gave some answers, they guy could tell I was getting a bit wound up.
Anyway - next they wanted to know do I own my own home. Again WTF does that have to do with anything?
I said I owned it. Then the dude starts asking when did I buy it or move in?
Really very very odd.
I wonder what they want all that data for and what they are doing with it now!
Anyone else had similar?
More recently its perhaps 1 or 2 a year. Mainly Spain, France etc.
Last week I hired a car from Enterprise. Last time I used them (in the UK) was a couple of years ago.
Turned up, gave them my reservation number, DL, DVLA code etc. All going well.
Then the questions start.
Who do you work for?
Err why do you want to know that.
"well we are *giving you* a 20 grand car we need to know where to come and find you if you don't return it".
Er well that's a bit pointless given I am taking the car to the South and we are in the North...
Next question... what is your position at that company. Again why?
I gave some answers, they guy could tell I was getting a bit wound up.
Anyway - next they wanted to know do I own my own home. Again WTF does that have to do with anything?
I said I owned it. Then the dude starts asking when did I buy it or move in?
Really very very odd.
I wonder what they want all that data for and what they are doing with it now!
Anyone else had similar?
ex1 said:
red_slr said:
I reckon they are selling the data on myself.
Perhaps home insurance? That kind of thing?
Re the employment - again no idea but perhaps a way to get more data to sell on?
They also asked for my employers address and contact details.
Generally they will only ask these type of questions if you look like a wrong un. Post up a picture of yourself and we will decide Perhaps home insurance? That kind of thing?
Re the employment - again no idea but perhaps a way to get more data to sell on?
They also asked for my employers address and contact details.
He actually noticed on my file that I had changed address since I last had a car off them and he asked me about that too. I mean it was proper data collection, like they had been trained to try and mine as much as possible. If I had any other choice that day than take the car or leave it I would have left it they were being well OTT but I had to get from A to B and they were my only option at that point as I was committed to driving by that point.
TR4man said:
What would have happened if you had refused to answer those questions? Wouldn't they have let you have the car?
I refused and he said he could not let me have the car unless I answered. I am not a push over but I had no option other than to answer as I was collecting my new car 12 hours later - hence the reason for hiring their POS "20 grand" Hyundai!ferrariF50lover said:
red_slr said:
I did pay using a credit card?
Where were you hiring, broadly (but not too bloody broadly)?I can understand some @rse covering but what my personal business such as the status of my home ownership has to do with them I have no idea. If I was a tourist or visiting from another country god knows what they would do then. And yes there are plenty of bad boys and gangsters around, but they don't use Enterprise I can promise you that.
The "gentleman" behind the counter was inferring I would not return the car and then the would have to come and "look for me". I can understand if they were hiring me a 488 or 911 but it their "20 grand" car was a bog basic Hyundai that probably cost them £12k tops. Surely they have insurance?! (maybe not!)
ex1 said:
93DW said:
red_slr said:
And yes there are plenty of bad boys and gangsters around, but they don't use Enterprise I can promise you that.
I would beg to differ, From experience based on people I have encountered your low level cannabis dealers will be the ones smoking round in Merc/BMW/Audi's. The real big nasty boys love nothing more than a Skoda Octavia or Hyundai i30 to blend in with joe public. Gassing Station | General Gassing | Top of Page | What's New | My Stuff