Kwik Fit Fake Repairs...
Discussion
A Watchdog-like article in the Daily Mail today, about how Kwik Fit fitters allegedly scammed several cars at several of their garages for unnecessary or overlooked repairs.
For example, according to the Mail, mechanics charged for 4 new spark plugs as part of a £196 car-service package -- but they were never fitted.
The article implies, to me, there is a widespread company culture to rip off customers...
No surprises for PH regulars, but interesting, nonetheless.
http://www.dailymail.co.uk/news/article-4215926/Th...
http://www.name-n-shame.co.uk/kwik_fit.html
For example, according to the Mail, mechanics charged for 4 new spark plugs as part of a £196 car-service package -- but they were never fitted.
The article implies, to me, there is a widespread company culture to rip off customers...
No surprises for PH regulars, but interesting, nonetheless.
http://www.dailymail.co.uk/news/article-4215926/Th...
http://www.name-n-shame.co.uk/kwik_fit.html
Jaguar steve said:
Jeeezus wept. It's the Daily Mail FFS and you're all kicking off like it's to be taken seriously? Come on Chaps, get a grip.
As a ex mechanic I read that article with some interest and with the exception of the plugs that weren't changed which they've admitted was an oversight it's all a absolute load of tabloid sensationalist b
ks.
Yes wheels can fall off if a bearing fails catastrophically but nobody said that particular car was going to do so and anybody who continues to drive a car with the noise a badly worn bearing starts making hundreds or maybe thousands of miles before it fails completely really ought not be out on their own.
Nobody in their right mind would expect a car with a known damaged strut as well as needing several hundred quids worth of other work - what work exactly - to show accurate and repeatable alignment especially when checked on two different occasions on two different machines.
The "leaking" oil filter was not in stock at the time the customer took the car but was a couple of hours later so who's to say the issue wasn't forced by the customer insisting on taking the car before the job was finished?
And the weak screen wash. Dearie, dearie me... WTF is the poor sap doing the service supposed to do if the reservoir is almost full of plain water when he goes to fill it up - suck the contents out with a straw so he can put the right concentration in?
Smacks of a nasty vindictive set up to me. If you read it carefully you'll see the independent "expert" actually agreed with pretty much all the faults Quick Fit reported.
Now go and have a quiet word with yourselves, go on, off you go.
Spark plugs were not fitted during an expensive KF service, and an independent expert confirmed it on behalf if the DM. Looks like an open-and-shut case.As a ex mechanic I read that article with some interest and with the exception of the plugs that weren't changed which they've admitted was an oversight it's all a absolute load of tabloid sensationalist b
ks.Yes wheels can fall off if a bearing fails catastrophically but nobody said that particular car was going to do so and anybody who continues to drive a car with the noise a badly worn bearing starts making hundreds or maybe thousands of miles before it fails completely really ought not be out on their own.
Nobody in their right mind would expect a car with a known damaged strut as well as needing several hundred quids worth of other work - what work exactly - to show accurate and repeatable alignment especially when checked on two different occasions on two different machines.
The "leaking" oil filter was not in stock at the time the customer took the car but was a couple of hours later so who's to say the issue wasn't forced by the customer insisting on taking the car before the job was finished?
And the weak screen wash. Dearie, dearie me... WTF is the poor sap doing the service supposed to do if the reservoir is almost full of plain water when he goes to fill it up - suck the contents out with a straw so he can put the right concentration in?
Smacks of a nasty vindictive set up to me. If you read it carefully you'll see the independent "expert" actually agreed with pretty much all the faults Quick Fit reported.
Now go and have a quiet word with yourselves, go on, off you go.
The steady drumbeat of complaints about KF, over decades, is neverending. Here is another alleged experience from 2009, to add to the ones mentioned above from the 1980s through to 2016.
http://www.bristoleditor.co.uk/how-one-blog-post-i...
Jaguar steve said:
Yipper said:
Jaguar steve said:
Jeeezus wept. It's the Daily Mail FFS and you're all kicking off like it's to be taken seriously? Come on Chaps, get a grip.
As a ex mechanic I read that article with some interest and with the exception of the plugs that weren't changed which they've admitted was an oversight it's all a absolute load of tabloid sensationalist bks.
Yes wheels can fall off if a bearing fails catastrophically but nobody said that particular car was going to do so and anybody who continues to drive a car with the noise a badly worn bearing starts making hundreds or maybe thousands of miles before it fails completely really ought not be out on their own.
Nobody in their right mind would expect a car with a known damaged strut as well as needing several hundred quids worth of other work - what work exactly - to show accurate and repeatable alignment especially when checked on two different occasions on two different machines.
The "leaking" oil filter was not in stock at the time the customer took the car but was a couple of hours later so who's to say the issue wasn't forced by the customer insisting on taking the car before the job was finished?
And the weak screen wash. Dearie, dearie me... WTF is the poor sap doing the service supposed to do if the reservoir is almost full of plain water when he goes to fill it up - suck the contents out with a straw so he can put the right concentration in?
Smacks of a nasty vindictive set up to me. If you read it carefully you'll see the independent "expert" actually agreed with pretty much all the faults Quick Fit reported.
Now go and have a quiet word with yourselves, go on, off you go.
Spark plugs were not fitted during an expensive KF service, and an independent expert confirmed it on behalf if the DM. Looks like an open-and-shut case.As a ex mechanic I read that article with some interest and with the exception of the plugs that weren't changed which they've admitted was an oversight it's all a absolute load of tabloid sensationalist b
ks.Yes wheels can fall off if a bearing fails catastrophically but nobody said that particular car was going to do so and anybody who continues to drive a car with the noise a badly worn bearing starts making hundreds or maybe thousands of miles before it fails completely really ought not be out on their own.
Nobody in their right mind would expect a car with a known damaged strut as well as needing several hundred quids worth of other work - what work exactly - to show accurate and repeatable alignment especially when checked on two different occasions on two different machines.
The "leaking" oil filter was not in stock at the time the customer took the car but was a couple of hours later so who's to say the issue wasn't forced by the customer insisting on taking the car before the job was finished?
And the weak screen wash. Dearie, dearie me... WTF is the poor sap doing the service supposed to do if the reservoir is almost full of plain water when he goes to fill it up - suck the contents out with a straw so he can put the right concentration in?
Smacks of a nasty vindictive set up to me. If you read it carefully you'll see the independent "expert" actually agreed with pretty much all the faults Quick Fit reported.
Now go and have a quiet word with yourselves, go on, off you go.
The steady drumbeat of complaints about KF, over decades, is neverending. Here is another alleged experience from 2009, to add to the ones mentioned above from the 1980s through to 2016.
http://www.bristoleditor.co.uk/how-one-blog-post-i...
ked up more than once myself on detail like that whilst working at a main dealer.The rest of that article is the usual sanctimonious contradictory, fact free b
ks that The Mail all to often excels itself in publishing. I kinda hope Quick Fit lines up a good Barrister and takes them to the cleaners on this one. 
The term "Kwik Fit rip off" brings up 40,000 results on Google.
The Mail article is not alone
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