Autoglass Complaint - Need advice
Discussion
Hi,
Evening all,
Does anyone have any experience or advice they can share when dealing with Autoglass regarding an ongoing complaint.
I won't bore you with the details, but I'm getting absolutely no where after logging broken glass with them on Sunday 10th March.
Since then, I have made 12 calls and keep getting told it's with the purchasing team and they'll call once it arrives. I've logged 2 complaints, one by email and one by their online form. I can contact the Ombudsman, but only after 8 weeks.
Speaking directly with the local manufacturers parts department, they have it in stock for next day delivery. Autoglass won't be able to get a replica glass panel given the car is relatively rare.
Then to top is off, they call me back this afternoon asking me to confirm which glass panel it is. So clearly not ordered it then!!!!!
Any other avenues I can explore? I don't have social media, so can't take to Twitter etc even if that's an effective option, but could ask a friend.
Evening all,
Does anyone have any experience or advice they can share when dealing with Autoglass regarding an ongoing complaint.
I won't bore you with the details, but I'm getting absolutely no where after logging broken glass with them on Sunday 10th March.
Since then, I have made 12 calls and keep getting told it's with the purchasing team and they'll call once it arrives. I've logged 2 complaints, one by email and one by their online form. I can contact the Ombudsman, but only after 8 weeks.
Speaking directly with the local manufacturers parts department, they have it in stock for next day delivery. Autoglass won't be able to get a replica glass panel given the car is relatively rare.
Then to top is off, they call me back this afternoon asking me to confirm which glass panel it is. So clearly not ordered it then!!!!!
Any other avenues I can explore? I don't have social media, so can't take to Twitter etc even if that's an effective option, but could ask a friend.
Appreciate that, but I called Toyota and they have 4x Supra screens in stock in the UK for next day delivery to local dealer.
So how can I source it in 24 hours and AG buyers can't.
If I have to wait 6 weeks then fine. The problem is I don't have any confidence they've even started to source it, given they again asked which section of glass it is.
So how can I source it in 24 hours and AG buyers can't.
If I have to wait 6 weeks then fine. The problem is I don't have any confidence they've even started to source it, given they again asked which section of glass it is.
Edited by scz4 on Wednesday 27th March 22:10
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