Mis sold used car. Advice please.

[AReading]

http://www.bestchoicemotorsltd.co.uk/vehicle-detai...

I have bought this car on finance, today.
I have been searching for one of these cars for a while now and this came up in my local area, and was a v.good price and now I know why...

The car came with 2 keys/actually in the ad it does say start/stop which i didn't actually notice.
it needs the key to start, but that didn't bother me.
Keyless actually got on my nerves as i always mis place they key in the other.


I was driving a '16 e220 for several weeks, which is newer shape than this, but i still like this and need something for heavy motor way mileage.
i had the 2016 e220 through my sixt business account as my personal lease (5 series) has gone over mileage, and was spending to much on sixt so thought it best to get another car that i could do unlimited mileage on.
And didn't want 2 of the same car on my drive.

Full service history, Yes I was told----- but no service book given???
It was something i asked as i went in to the office and they said yes it has main dealer history stamped (when they gave me the documentation today though, it wasn't and he gave me some bull st about new cars not having a book.)
My leased 5 series came with a service book...
Maybe because I am a young female he thought he could get away with that...
Anyway service history comes with receipts and apparently i have to order a new book and get merc to send me a new book.
No handbook in glove box either, or anywhere in the car.

Anyway, I'm pissed off about the fact it says it has active park assist, but doesn't.
I had a quick test drive, i know the car already, it was rush hour when i drove it, had discussion with dealer, confirmed all advert details correct etc.
Got it home. It doesn't. It's a big extra on a car, as I'm aware.... my bmw came with a camera, not photographic detail, but I'm not the best parker in the world, so wanted it, especially as this is a big car for me...
My fault for not testing it, but they told me it has it and everything advertised.

Can I reject it based on the fact it i was mis sold and misled??

Edited by AReading on Wednesday 1st March 21:11

Edited by AReading on Wednesday 1st March 21:38

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TooMany2cvs said:

"v.good price" black E-class diesel with pimptints and an AWOL service history on Chinese ditchfinder tyres. Now, what possible reason could there be for something like that to have been MOTed at only one year from new...?

Any sign of a round sticker having been in the front and rear windows...?

I like the black out windows, first time i have had them on a car.
Cheaper to insure than my other car.

I wasn't talking about mot?? Only the service history, and why would you be asking me about a sticker?

Just after some advice thats all, as was mislead on the specification it had...

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I don't think it was a taxi.... although i guess i could put myself on Uber
It did only have one owner as i did see the log book.

I know nothing about tyres, i leave that to my partner, but thanks for that as i do a lot of miles i will def change them if they are known to be rubbish.

i thought it was a camera, for the back??
and parked itelf??

but parktronic, active park assist, thought it would be more than just a sensor

Looking on youtube etc, it says that it finds a space and parks it for you....
the advert says it has it on auto trader and on their own website.

Edited by AReading on Wednesday 1st March 22:09

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eldar said:

The service record is electronic, it lurks somewhere in the MB UK website. Stop/start is the bit where the engine stops when stop the car and press the footbrake. And starts when you press the go pedal. Don't think keyless entry was ever an option.

Ok my mistake about the keyless bit, just assumed there would be a start/stop button somewhere which there isn't.

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halo34 said:

My bad sorry, then phone dealer

that's why i was posting?

its an expensive extra on a car.
one thing phoning mb to get the service history, which i will do tomorrow to make sure its real...
but cannot advertise things on a car like this that aren't there.

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DuraAce said:

I would imagine they will have something in their terms and conditions (that you signed when you bought the car) absolving them of any blame with regards to advertising "mistakes/errors"

YOU should've checked and made sure you were happy with the car (and its spec) before buying it.

Buyers remorse?

DuraAce said:

I would imagine they will have something in their terms and conditions (that you signed when you bought the car) absolving them of any blame with regards to advertising "mistakes/errors"

YOU should've checked and made sure you were happy with the car (and its spec) before buying it.

Buyers remorse?

I didn't sign anything other than the finance agreement.

Not upset about the car, i like the car, i was driving a hire one, which is why i went for it and still have the 5 series which is better to drive, but need something for my motor way miles which is why i went for this, and didn't want to buy a car i already have as i thought that would be a bit sad. I can drive third party on small runs, can't afford both.

My insurance is a thousand a yr on this, and £1400 for the bmw. so best for my boyfriend to take my lease really as i can't give it back now.

but i am seriously over miles on the bmw, so my boyfriend has to sell his car, to take over my lease for the remaining year as the 3 series has one yr left on finance on that, so between us we do not need three cars, nor can afford it.
the 3 is not worth keeping because its petrol and done 100k and is 2012.

I was already in st with cars, before buying this one. so was already stressed, because i have completed one yr of lease and 8k over miles because my job changed.
so it was a rushed sale, and i am super pissed off with myself, but i did ask and stress it was important everything was on there, was most concerned about it having blue tooth etc which it does.
But I'm not very good at parking so would have liked the park assist.

My dad did say he would come with me but he has gone away for a few weeks, and i needed something now.

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marcusgrant said:

Weird that It's MOT expires this month

when should it expire??

it says 14th march 2017. normally three years isn't it?


Vehicle make MERCEDES-BENZ Date of first registration March 2015 Year of manufacture 2015 Cylinder capacity (cc) 2143 cc CO₂Emissions 116 g/km Fuel type DIESEL Export marker No Vehicle status Tax not due Vehicle colour BLACK Vehicle type approval M1 Wheelplan 2 AXLE RIGID BODY Revenue weight 2345kg


now I'm confused

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Trabi601 said:

Hold on.

What do you mean by "I can drive third party on small runs, can't afford both."?

And do you really think the answer to going over lease mileage (and paying the extra) is to get yourself in the hock for another £16k?

yes, i would be able to, if my partner holds the main insurance, i could drive it as I'm over 25.
if the cars insured and i have comp on my car then of course i can drive it, if i really wanted to, but I'm not ovally fussed.

no the car has 12k left for one year and he does a lot less miles than me as he drives a van for work, so 1k mileage for him is enough for him to take the lease on.

so it wouldn't be excess mileage if he takes it on.

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CanAm said:

Why would it have had an MOT at only 12 months old?
OP, did you get an HPI check?

yes i did, to check it wasn't a write off etc



here I've logged in again
Current Status: Valid
MOT expires on 14 March 2017
15 March 2016
Mileage: 13,367 miles
Expiry Date: 14 March 2017

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[quote=AReading]


yes i did, to check it wasn't a write off etc



how would you know if the mileage had been played with then.....

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Trabi601 said:

Driving 3rd party vehicles is a very grey area under the circumstances. I think you may struggle with that should you ever need to call on it. The lease company probably wouldn't be too happy, either - I'm sure a lease contract has minimum insurance requirements for any drivers.

But you miss my point - you've just spent £16k of money you don't have to avoid a relatively small additional payment for exceeding your lease mileage. You could probably have negotiated a relatively modest monthly increase to cover it.

No, they said no, i phoned them several times, they will not change the terms, and also not allowed to go over more than 25% otherwise they can end contract early, take the car back, and charge for remaining months.

also i wouldn't be allowed to buy it either.

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Fast Bug said:

Is the first owner a rental company?

was just a name, no company on log book.

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Trabi601 said:

They'll be in Artico 'man made leather', which can look a bit odd at times.

said i can take it back if i can prove it was a taxi.


thanks to the person who posted that.

and no the park assist doesn't work. sensors flash but the p never comes up.

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cbmotorsport said:

Pretty standard for many unscrupulous private hire firms to run up big mileages, getting it serviced regularly by a local independent who doesn't record it, then give it a haircut before taking it into MB for it's 'annual' service or MOT.

Car is flogged on after 2 or 3 years, with a paltry shown mileage, but having done a large amount more, albeit with plenty of servicing.

Edited by cbmotorsport on Thursday 2nd March 17:10

can some one tell me how i can get proof that this car is clocked mileage?


the finance company say i can reject it on the basis it doesn't have the stated feature,
As far as i am aware, park assist is when a vehicle parks itself and not just sensors, it shows a P sign when slowed down and asks if i want to activate feature?
Which has been around for several years so this car would have this feature as standard, or is it an extra?
Looking on Youtube videos, Benz sites, it should be able to do this, not just the sensors flashing orange when close to something?
Talking to Mercedes head office and they said, if it has an older version then no it wouldn't park itself, but surely the car isn't old enough to have the "old" version.

That is the basis, the finance company can reject the car for me, although the spec list does state active park assist nothing actually happens unless i am doing something wrong??
So do i fight on this apsect?? Really I want to fight the taxi bit, but they said they can't do that just because it is a taxi.

I got the MOT cert duplicated today, which did not give me any other info except that it had done 13k mileage, and the mot was in Luton.

I spoke to the dealer and he was adamant it was never a taxi, and that he took the vehicle on the basis he thought it was a private owner.
He told me to prove it was a taxi and that if i could prove it then he would give me a refund.

The finance company say i have not been mis sold if it was a taxi, but can reject on the basis it doesn't have specified feauture.

How if a customer goes to a garage, and has trust in the dealer,
when you ask the question, was the car ever a taxi, hire car etc and the dealer says no....
How is that not being mis sold?? I would never have bought it if i had known it, thats why i asked in the first place.
It was clearly a chauffer car, nothing at the back, prob used magnetic plates, small detection of a sticker at the front as one other poster told me to check.
Because the mileage on hpi says genuine, i did not think it would have been used as a private hire.


Any way, i took it to my partners regular garage, as my partner has vans, so his mechanic opened up the bonnet,
detected that there had been a water pump leak at some point, has had new breaks, and that the break disc pads are very worn for something that has done only 26k. Has also had AD blue added to it in the back...

Funnily enough (or maybe not) the garage actually has a taxi office on site, with a bunch of e220's parked up, and all the taxi drivers said no way, could a taxi only of done 13k miles a year and that its def been clocked.
Mechanic said if the people that clocked it did it from the ECU then theres no way of telling that its been clocked.
It must have been clocked. No taxi driver is going to bother with a taxi licence etc, to do just over 1k miles a month. No money in that.
Mechanic also said, take it to Mercedes, get a report off them....
But that won't prove its been clocked will it?

Don't know what route to go down, proving that its been clocked or proving it doesn't have the feature, when technically it does, looking at the spec list?

Edited by AReading on Thursday 2nd March 18:30

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Trexthedinosaur said:

Do any other components record the mileage as well as the odometer, perhaps get it checked? The rear seats look worn out.

On another thread you mentioned the excess is only 8pppm on your 5 series, even going 20000 over is only £1600 and you spend ten times that on a dodgy merc?

I have that park thing on my merc, never used it, don't know how to be honest.

not allowed to go over more than 25%.

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lord trumpton said:

With regards to clocking then the mileage data is usualy held in a variety of locations such as the ECU, the key, the speedo and other modules.

If you suspect clocking then either take it to MB or employ the services of a dashboard repair chap.

I once bought a BMW that I had concerns with and asked a dash chap to investigate - he explained about all the different locations the data is held in and often there are not all done as it can be time consuming to do.

If the dealer says that he will take it back if you can prove it was a Taxi then it's easy as it's already been proven i this thread.

Just a waiting game, when finance company opens in the morning, as i only checked the thread after they had closed.
Someone I know who worked for rygor said take it to mercedes dealership first thing and get them to diagnose the mileage incase the garage say they never stated they would refund me.
Obviously having proof of it being clocked would help hence I'm asking, as it seems a bit silly to be going down the mis sold feature route, when i still have an active taxi

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Fast Bug said:

They take cash and don't declare it all doesn't help. Had one declined on finance on a V Class, I askedfor his bank statements and he wasn't depositing enough in to his bank account to cover the monthly payments

How do i find oasis?
I can't find it on google to do that.

I took the car to Mercedes in Reading, and they hooked the car up and check the gear box, ignition, dash board etc and everything came up as true mileage.

I can not see anything on the back of the car that there was ever a plate, but it could have been magnetic.

I am going to phone the garage, i can not just take the car back, i have to wait for the finance company to say OK first.

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andymc said:

course they knew it was a taxi, take it back

The finance company said that they are investigating.
I can't just dump the car back there because my name is attached to the finance.

I will ring the garage when my friend comes over so i can record the conversation.

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The v5 last owner was a name which i guess would have been the taxi driver.
can't remember what it was now.

duplicate mot certificate, showed it was mot'd in luton, along with the active licence.

it was not owned by mb, as they were allowed to tell me that info, but no more than that because of data protection.

the £79 mb diagnostics showed nothing untoward with the milage, and they did a full check.
still am not 100% convinced though.

Hopefully i will be successful at rejecting the vehicle via finance company because the dealer, when asked withheld information from me at point of sale.

Park assist is on there, saw the blue p today so not mis sold by features, only by history.

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4941cc said:

As expected, it's an ex daily rental/multi-user vehicle. They should have made you aware of this prior to purchase. That's your reason to return the vehicle if you wish to. You may struggle to find a similar age, spec and mileage vehicle that was previously privately owned however, for the reasons given previously. If you do, it likely won't be the same price.

The rest is a case of not having been properly explained how the service documentation works for MBs and a lack of a proper handover, explaining features and controls, which is fairly poor customer service, but not a legal complaint as such. The spec as advertised is correct.

mb said they weren't allowed to tell me who owned it, except that it wasn't them, so what rental company would likely have kp as a reg?

Even if it is true mileage, still don't want to keep it, they should have told me and then it would have been my decision.
Irritated i am now having to use my other car that is over mileage when I have that on the drive.
Will try and push them for an answer today.