Dissapointing service :(
Discussion
Went the other day to have my car mapped by a well respected mapper on here the other day and just thought I would comment on the service provided.Got to the location in plenty of time and killed a bit of time till the mapper turned up at the time we agreed.He introduced himself seemed a nice fellow then he dissapeared into the RR place.Me and my mate were hanging around outside for an hour like a couple of lemons while some car was being run on the rollers inside.
Now this is my argument not once in this time did the chap come out to say look boys things are a little behind it will be x time before we get you on or anything of the like (yes some of you may argue why did I not approach him to see what was going on but I am the customer he is the host so it is up to him to keep me in the loop).It certainly left a sour taste in my mouth so we just got in the car and left.
I received an e mail at ten to eight which is neraly 2 hours behind schedule saying the rollers are ready just not good enough to my mind.When I e mailed him back he said this was a hobby for him hobbists are usually enthusiasts but he did not really accomodate us in my opinion.Considering he was charging £500 for the (priviledge) in my conclussion I thought his overall attitude was quite rude.
Now this is my argument not once in this time did the chap come out to say look boys things are a little behind it will be x time before we get you on or anything of the like (yes some of you may argue why did I not approach him to see what was going on but I am the customer he is the host so it is up to him to keep me in the loop).It certainly left a sour taste in my mouth so we just got in the car and left.
I received an e mail at ten to eight which is neraly 2 hours behind schedule saying the rollers are ready just not good enough to my mind.When I e mailed him back he said this was a hobby for him hobbists are usually enthusiasts but he did not really accomodate us in my opinion.Considering he was charging £500 for the (priviledge) in my conclussion I thought his overall attitude was quite rude.
Actually I was not bleating I was just expressing my experience is this not what the forum is about if I had a good experience I would have been straight on here singing the praise of the mapper.There seems to be a pattern of there mapping sessions behind im not questioning the results all you guys have had with your cars but a little communication goes a long way.I drove for 2 hours to get to the session and the decent thing would have been for him to give me a heads up on any delays etc.I did do this privately to air my unhapiness with the service and his attitude was we will agree to disagree on this one Chris that is why I have given my opinion on here.
I have never questioned Trevors results he is obviously very good at what he does it is just a simple communication matter I am talking about here.It is not that difficult or too much too ask to say look this is the crack the guys are running behind sorry for any delays if he had done this im sure I would have hung around and been singing his praises afterwards on here.
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