New windscreen problems under insurance - 997 Cab
Discussion
Hello, boring question I'm afraid...
Just called Admiral who passed me over to National Windscreens for a windscreen replacement as it has a 10 cm crack.
They said they won't replace with an OEM screen as the car is over 3 years old. As I know what the warranty is like with tyres, I thought I'd call OPC Guildford to see if it would void the warranty having a non-standard windscreen, the answer as I thought it would be was YES it would void. The 997 windscreen has the aerial fitted also so want this all to work.
So I have 3 options:
A) go with a national windscreen part and invalidate warranty (not keen)
B) do what the dealer says and drop it off with them and they will deal with the insurance (I rekon there is chance I may end up with the bill?)
C) hassle Admiral and get them to agree to it before I book the car in with Porsche
What do you think?
Cheers
Just called Admiral who passed me over to National Windscreens for a windscreen replacement as it has a 10 cm crack.
They said they won't replace with an OEM screen as the car is over 3 years old. As I know what the warranty is like with tyres, I thought I'd call OPC Guildford to see if it would void the warranty having a non-standard windscreen, the answer as I thought it would be was YES it would void. The 997 windscreen has the aerial fitted also so want this all to work.
So I have 3 options:
A) go with a national windscreen part and invalidate warranty (not keen)
B) do what the dealer says and drop it off with them and they will deal with the insurance (I rekon there is chance I may end up with the bill?)
C) hassle Admiral and get them to agree to it before I book the car in with Porsche
What do you think?
Cheers
SFO said:
Admiral has to fit a windscreen with the right aerials etc.
You will find that their policy wording allows them to fit non OEM aerials provided it's the right spec.
If you insist on Porsche, Admiral will not pay the bill or will pay only a fraction.
I don't see how a non OEM windscreen should affect the warranty ..
Spoken to 2 people at the dealership who both advise the warranty will be invalidated. So I have given them my policy number and asked them to speak to Admiral - we'll see who winsYou will find that their policy wording allows them to fit non OEM aerials provided it's the right spec.
If you insist on Porsche, Admiral will not pay the bill or will pay only a fraction.
I don't see how a non OEM windscreen should affect the warranty ..
So a day over and lot of time wasted
Admiral first advised that it was £75 excess for a National Windows item fitted and only £50 contribution if I go elsewhere.
The second Admiral person advised it was £75 contribution but said they would never fund a complete new windscreen outside of their supplier network.
Porsche have advised that it will definitely invalidate warranty using a non-OEM part and when I queried this, the reasoning is around the radio aerial/connection with electrics.
I've left it with Porsche still and Admiral aren't moving when I speak to them.
I wonder why more expensive windscreens can't be claimed through the usual insurance route as a bumper would probably cost the same.
In the mean time, my car sits in the garage not getting driven :-(
Admiral first advised that it was £75 excess for a National Windows item fitted and only £50 contribution if I go elsewhere.
The second Admiral person advised it was £75 contribution but said they would never fund a complete new windscreen outside of their supplier network.
Porsche have advised that it will definitely invalidate warranty using a non-OEM part and when I queried this, the reasoning is around the radio aerial/connection with electrics.
I've left it with Porsche still and Admiral aren't moving when I speak to them.
I wonder why more expensive windscreens can't be claimed through the usual insurance route as a bumper would probably cost the same.
In the mean time, my car sits in the garage not getting driven :-(
Moosh said:
guards red said:
The screen is a structural part of the car, I argued that I would not accept anything that was not OEM in such a significant role.
Insurance company accepted this, I had it replaced by my OPC and then re-claimed the money from the insurance company.
I have replaced my windscreen three times in the life of the car. Every time the insurance company told me that they would only pay £50 towards the screen if I wanted OEM. I argued the very same as the above, the windscreen is a structural part of the car and would not be safe if a OEM was not fitted. Worked every time, the insurance company paid up.Insurance company accepted this, I had it replaced by my OPC and then re-claimed the money from the insurance company.
Reply from Porsche:
I have explained to the advisor at Admiral that if they replace your windscreen with a non - Porsche windscreen it will invalidate the Manufacturers warranty on the car, I have also had the Porsche Service Manager explain this to them as they insisted that it was illegal to make such a statement. But any Porsche car that has a non - Porsche part fitted to it will result in the warranty being void.
I hope the issue gets resolved between yourself and Admiral and in the meantime I will keep details of your booking on our system, so just let me know when you can bring your Porsche into us to have the replacement carried out.
I have explained to the advisor at Admiral that if they replace your windscreen with a non - Porsche windscreen it will invalidate the Manufacturers warranty on the car, I have also had the Porsche Service Manager explain this to them as they insisted that it was illegal to make such a statement. But any Porsche car that has a non - Porsche part fitted to it will result in the warranty being void.
I hope the issue gets resolved between yourself and Admiral and in the meantime I will keep details of your booking on our system, so just let me know when you can bring your Porsche into us to have the replacement carried out.
Right, 3rd day in....
I'm waiting to hear back from Admiral who weren't budging. I've kept on at them and persuaded a 'manager' to find out the cost that national windscreens would charge Admiral (assume it's over £50) and I'll pay the difference.
Porsche will charge £726 for a new fitted windscreen and £580 ish for the part if national windscreens would fit. Porsche won't allow national windscreens to fit the part on their site and they don't seem to want to fit it at national windscreens. Yes, I'm confused also.
Either way, I'm getting the windscreen from Porsche and will most likely have the work completed by them. It now depends how much I am paying.
I'm waiting to hear back from Admiral who weren't budging. I've kept on at them and persuaded a 'manager' to find out the cost that national windscreens would charge Admiral (assume it's over £50) and I'll pay the difference.
Porsche will charge £726 for a new fitted windscreen and £580 ish for the part if national windscreens would fit. Porsche won't allow national windscreens to fit the part on their site and they don't seem to want to fit it at national windscreens. Yes, I'm confused also.
Either way, I'm getting the windscreen from Porsche and will most likely have the work completed by them. It now depends how much I am paying.
zap mc said:
CoolC said:
If Porsche are saying that the whole car warranty is void if a non OEM screen is fitted then they are in fact making an illegal claim. Can they not cover a blown engine because of a non OEM windscreen? Of course they can't.
If (and I suspect they are wording things carefully to scaremonger you) they are saying the warranty on the windscreen will be void if a non OEM part is fitted, then fair enough...BUT the warranty will then be taken over by the installation company.
Good point, I was about to say the same thing. Taking the same logic forward they could deny the warranty if you put Halfords screen wash in it!If (and I suspect they are wording things carefully to scaremonger you) they are saying the warranty on the windscreen will be void if a non OEM part is fitted, then fair enough...BUT the warranty will then be taken over by the installation company.
Letter from Admiral:
Further to your recent contact, please accept my sincere apology you felt it necessary to make a complaint. As a senior member I have looked into your concerns. I understand you are unhappy with the fact we cannot pay for you to have your windscreen replaced with manufactured glass from your own porshe garage. I have investigated this matter and this is not something we cover on your policy, as your vehicle is over 3 years old. National windscreens will fit the windscreen with porshe glass and will bill us for standard glass and fitting and you will then have to pay the remaining balance. Therefore I will now finalise the complaint on file. I am sorry you have found it necessary to complain, as at Admiral we take customer satisfaction seriously. While I realise you may remain disappointed, I hope I have explained the reasons for our actions. Should you remain dissatisfied, you are free to contact the Financial Ombudsman Service within 6 months of the date of this, my final decision letter. We have attached a copy of the ‘‘your complaint and the ombudsman"; leaflet for your perusal.
Waiting on 'real' price from National Windscreen as doubt very much it would only be £130 to fit a non-Porsche windscreen
Further to your recent contact, please accept my sincere apology you felt it necessary to make a complaint. As a senior member I have looked into your concerns. I understand you are unhappy with the fact we cannot pay for you to have your windscreen replaced with manufactured glass from your own porshe garage. I have investigated this matter and this is not something we cover on your policy, as your vehicle is over 3 years old. National windscreens will fit the windscreen with porshe glass and will bill us for standard glass and fitting and you will then have to pay the remaining balance. Therefore I will now finalise the complaint on file. I am sorry you have found it necessary to complain, as at Admiral we take customer satisfaction seriously. While I realise you may remain disappointed, I hope I have explained the reasons for our actions. Should you remain dissatisfied, you are free to contact the Financial Ombudsman Service within 6 months of the date of this, my final decision letter. We have attached a copy of the ‘‘your complaint and the ombudsman"; leaflet for your perusal.
Waiting on 'real' price from National Windscreen as doubt very much it would only be £130 to fit a non-Porsche windscreen
Sorted-ish, well enough for me to accept so I can go for a drive again anyway.
I didn't think National Windscreens could change the non-OEM windscreen for £130, it's more like £400. SO I am paying £215 + my excess of £75. This will give me a Porsche windscreen and maintained warranty. I am paying the difference to have Porsche glass.
Why it's taken 5 days to sort, I don't know but I won't be using Admiral again when my renewal letter comes through.
I didn't think National Windscreens could change the non-OEM windscreen for £130, it's more like £400. SO I am paying £215 + my excess of £75. This will give me a Porsche windscreen and maintained warranty. I am paying the difference to have Porsche glass.
Why it's taken 5 days to sort, I don't know but I won't be using Admiral again when my renewal letter comes through.
Got to laugh, Admiral called me up to ask if I was still going ahead with my windscreen repair.
I told them I had paid the difference as per the letter they sent and had just paid this to National Windscreens this afternoon.
She (Louisa I think) asked what I paid... I said £289 and you're paying the rest as agreed with National Windscreens.
She is off to check as was told a new windscreen would only be £130 fitted... Jesus wept
Her sign-off was a sarcastic BYEeeeee when I asked her if she thought the process had gone smoothly
Edit - just Googled 'Porsche windscreen insurance', good SEO for this topic
I told them I had paid the difference as per the letter they sent and had just paid this to National Windscreens this afternoon.
She (Louisa I think) asked what I paid... I said £289 and you're paying the rest as agreed with National Windscreens.
She is off to check as was told a new windscreen would only be £130 fitted... Jesus wept
Her sign-off was a sarcastic BYEeeeee when I asked her if she thought the process had gone smoothly
Edit - just Googled 'Porsche windscreen insurance', good SEO for this topic
Edited by fastgerman on Friday 22 November 15:54
And.... fixed!
National Windscreens have my car, won't be picking it up till Sat, however they have been great to deal with. Can't say the same about Admiral.
Cost in the end was a bit under £300 including the excess. I now think this is very cheap after hearing about a customer at National WIndscreens paying £5k on an old Ferrari as it had to be custom built and the manufacturer wanted to make a batch.
National Windscreens have my car, won't be picking it up till Sat, however they have been great to deal with. Can't say the same about Admiral.
Cost in the end was a bit under £300 including the excess. I now think this is very cheap after hearing about a customer at National WIndscreens paying £5k on an old Ferrari as it had to be custom built and the manufacturer wanted to make a batch.
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